Contact Medicare
- Phone. For specific billing questions and questions about your claims, medical records, or expenses, log into your secure Medicare account, or call us at 1-800-MEDICARE.
- TTY
- Mailing address
How do I communicate with Medicare?
Call 1-800-MEDICARE For questions about your claims or other personal Medicare information, log into (or create) your secure Medicare account, or call us at 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
How can I contact Medicare by telephone?
(800) 633-4227Centers for Medicare & Medicaid Services / Customer service
How do I check the status of my Medicare provider?
Log into (or create) your secure Medicare account. You'll usually be able to see a claim within 24 hours after Medicare processes it. A notice you get after the doctor, other health care provider, or supplier files a claim for Part A or Part B services in Original Medicare.
How do I contact CMS with questions?
Telephone numbers and web link information related to specific Medicare questions.Medicare Service Center: 800-MEDICARE (800-633-4227)Medicare Service Center TTY: 877-486-2048.Report Medicare Fraud & Abuse: 800-HHS-TIPS (1-800-447-8477)Medicare.gov.Medicare Helpful Contacts Page.Medicare Fraud & Abuse.More items...•Dec 1, 2021
How do I ask Medicare a question?
Do you have questions about your Medicare coverage? 1-800-MEDICARE (1-800-633-4227) can help. TTY users should call 1-877-486-2048.
When should I call Medicare?
Generally, we advise people to file for Medicare benefits 3 months before age 65. Remember, Medicare benefits can begin no earlier than age 65. If you are already receiving Social Security, you will automatically be enrolled in Medicare Parts A and B without an additional application.
What is a Medicare provider?
A Medicare provider is a physician, health care facility or agency that accepts Medicare insurance. Providers earn certification after passing inspection by a state government agency. Make sure your doctor or health care provider is approved by Medicare before accepting services.
Can I view my Medicare account online?
MyMedicare.gov is Medicare's free, secure, online service for managing personal information regarding Original Medicare benefits and services. Original Medicare beneficiaries can create an account with MyMedicare.gov and use it to check information about their coverage, enrollment status, and Medicare claims.Jul 28, 2021
How do I get my Medicare statements online?
Log into (or create) your Medicare account. Select "Get your Medicare Summary Notices (MSNs) electronically" under the "My messages" section at the top of your account homepage. You'll come to the "My communication preferences" page where you can select "Yes" under "Change eMSN preference," then "Submit."
Can I contact Medicare via email?
Call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048. Email us at [email protected] 18, 2021
How do I contact CMS by email?
Contact MedicaidToll-Free: 877-267-2323 / TTY Toll-Free: 866-226-1819.Medicaid.gov Mailbox: [email protected] 1, 2021
Does Medicare call you at home?
Medicare will never call you! Medicare may need information from you or may need to reach you; but, they'll NEVER call. You'll get a letter that will notify you of the necessary information that Medicare needs. Long story short, if the calls you're receiving claim to be from Medicare, it's a spam call.
What is secondary payer Medicare?
Medicare generally uses the term Medicare Secondary Payer or "MSP" when the Medicare program is not responsible for paying a claim first. The BCRC uses a variety of methods and programs to identify situations in which Medicare beneficiaries have other health insurance that is primary to Medicare. For example, information submitted on a medical claim or from other sources may result in an MSP claims investigation that involves the collection of data on other health insurance. In such situations, the other health plan may have the legal obligation to meet the beneficiary's health care expenses first before Medicare. For more information about Medicare Secondary Payer and the providers’ role in collecting data to ensure they are billing the correct primary payer, please see the Medicare Secondary Payer Fact Sheet (PDF).
What is BCRC in Medicare?
The Benefits Coordination & Recovery Center (BCRC) consolidates the activities that support the collection, management, and reporting of other insurance coverage for Medicare beneficiaries. The purpose of the COB program is to identify the health benefits available to a Medicare beneficiary and to coordinate the payment process to prevent mistaken Medicare payment. The BCRC does not process claims or claim-specific inquiries. The Medicare Administrative Contractors, (MACs), intermediaries, and carriers are responsible for processing claims submitted for primary or secondary payment and resolving situations where a provider receives a mistaken payment of Medicare benefits.
What is the BCRC? What is its role?
The BCRC is the sole authority to ensure the accuracy and integrity of the MSP information contained in CMS's database (i.e., Common Working File (CWF)). Information received because of MSP data gathering and investigation is stored on the CWF. MSP data may be updated, as necessary, based on additional information received from external parties (e.g., beneficiaries, providers, attorneys, third party payers). Beneficiary, spouse and/or family member changes in employment, reporting of an accident, illness, or injury, Federal program coverage changes, or any other insurance coverage information should be reported directly to the BCRC. CMS also relies on providers and suppliers to ask their Medicare patients about the presence of other primary health care coverage, and to report this information when filing claims with the Medicare program.
What is MLN CMS?
The Medicare Learning Network (MLN) is a CMS initiative to ensure Medicare physicians, providers and supplies have immediate access to Medicare coverage and reimbursement rules in a brief, accurate, and easy to understand format. To access MLN Matters articles, click on the MLN Matters link.
What is a coba?
The Coordination of Benefits Agreement (COBA) Program establishes a nationally standard contract between CMS and other health insurance organizations that defines the criteria for transmitting enrollee eligibility data and Medicare adjudicated claim data. CMS has provided a COBA Trading Partners customer service contact list as an avenue for providers to contact the trading partners. The COBA Trading Partners document in the Download section below provides a list of automatic crossover trading partners in production, their identification number, and customer contact name and number. For additional information, click the COBA Trading Partners link.
Live Chat
Medicare.gov Live Chat is available 24 hours a day, 7 days a week, except some federal holidays.
Call 1-800-MEDICARE
For questions about your claims or other personal Medicare information, log into (or create) your secure Medicare account , or call us at 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
Beneficiaries
Beneficiaries should call 1-800-MEDICARE (1-800-633-4227), TTY users should call 1-877-486-2048 for all of the following:
Region-Specific Inquiries
For ACO or Shared Savings Program related questions, please direct questions to the appropriate Shared Savings Program contact listed below for each geographical area. All public contact information is listed below.
Coordination of Benefits Overview
- The Benefits Coordination & Recovery Center (BCRC) consolidates the activities that support the collection, management, and reporting of other insurance coverage for Medicare beneficiaries. The purpose of the COB program is to identify the health benefits available to a Medicare beneficiary and to coordinate the payment process to prevent mistaken Medicare payment. The …
Information Gathering
- Medicare generally uses the term Medicare Secondary Payer or "MSP" when the Medicare program is not responsible for paying a claim first. The BCRC uses a variety of methods and programs to identify situations in which Medicare beneficiaries have other health insurance that is primary to Medicare. For example, information submitted on a medical claim or from other sour…
Provider Requests and Questions Regarding Claims Payment
- MACs, intermediaries, and carriers will continue to process claims submitted for primary or secondary payment. Claims processing is not a function of the BCRC. Questions concerning how to bill for payment (e.g., value codes, occurrence codes) should continue to be directed to your local Medicare claims paying office. In addition, continue to return inappropriate Medicare paym…
Medicare Secondary Payer Records in CMS's Database
- The BCRC is the sole authority to ensure the accuracy and integrity of the MSP information contained in CMS's database (i.e., Common Working File (CWF)). Information received because of MSP data gathering and investigation is stored on the CWF. MSP data may be updated, as necessary, based on additional information received from external parties (e.g., beneficiaries, pr…
Termination and Deletion of MSP Records in CMS's Database
- Medicare claims paying offices can terminate records on the CWF when the provider has received information that MSP no longer applies (e.g., cessation of employment, exhaustion of benefits). Termination requests should be directed to your Medicare claims payment office. MSP records that you have identified as invalid are reported to the BCRC for investigation and deletion.
Contacting The BCRC
- The BCRC’s trained staff will help you with your COB questions. Whether you need a question answered or assistance completing a questionnaire, the Customer Service Representatives are available to provide you with quality service. Click the Contactslink for BCRC contact information. In order to better serve you, please have the following information available when you call: 1. Yo…
Contacting The Medicare Claims Office
- Contact your local Medicare Claims Office to: 1. Answer your questions regarding Medicare claim or service denials and adjustments. 2. Answer your questions concerning how to bill for payment. 3. Process claims for primary or secondary payment. 4. Accept the return of inappropriate Medicare payment.
Coba Trading Partner Contact Information
- The Coordination of Benefits Agreement (COBA) Program establishes a nationally standard contract between CMS and other health insurance organizations that defines the criteria for transmitting enrollee eligibility data and Medicare adjudicated claim data. CMS has provided a COBA Trading Partners customer service contact list as an avenue for providers to contact the t…
mln Matters Articles - Provider Education
- The Medicare Learning Network (MLN) is a CMS initiative to ensure Medicare physicians, providers and supplies have immediate access to Medicare coverage and reimbursement rules in a brief, accurate, and easy to understand format. To access MLN Matters articles, click on the MLN Matterslink.