How do I enter a ptan or Medicare number into IVR?
This IVR conversion tool was created to assist providers in entering the PTAN, beneficiary's Medicare number or name into the IVR. In the fields below, simply type in the PTAN, Medicare number or the first six letters of the beneficiary’s last name exactly as they appear (including the #) in the corresponding box below.
How do I enter letters in the IVR?
First you must press the star (*) key to indicate to the IVR that you are going to enter a letter. Then press the key on which the letter appears. The last step is to specify the position that the letter appears on that key, either 1st, 2nd or 3rd.
How do I Enter my Medicare number?
Press "1" if the Medicare number ends in a letter or letter-number combination. Press "2" if the Medicare number begins with one or more letters. Enter the first 9 digits of the Medicare number. Any other letter press "0" for the customer service representative phone number. If there is a number after the letter, press that number now.
What is the IVR number for CGS Medicare Part B?
This allows our Customer Service Staff to be available when you need dedicated assistance for your complex issues. For callers, if your inquiry cannot be resolved through the IVR, you may reach a customer service representative by calling 1.866.276.9558. "You have reached the Interactive Voice Response Access line for CGS Medicare Part B.
What is the IVR number for Medicare?
866.238.9650To use the IVR, call 866.238. 9650.
How do you enter characters in IVR?
Each button on the telephone key pad has one number and a set of letters. First you must press the star (* ) key to indicate to the IVR that you are going to enter a letter. Then press the key on which the letter appears.
What is the noridian IVR phone number?
855-609-9960 (Option 5)
How do I find my Medicare beneficiary identifier?
There are 3 ways you and your office staff can get MBIs:Ask your Medicare patients. Ask your Medicare patients for their Medicare cards when they come for care. ... Use your MAC's secure MBI look-up tool. You can look up MBIs for your Medicare patients when they don't or can't give them. ... Check the remittance advice.
How do you enter letters when dialing a phone number?
As you can see on the keypad, each number from 2-9 corresponds to 3 or 4 letters. That number can be any of those 3 or 4 letters, so 1 press of "2" corresponds to either an "A" "B" or "C". So dialing 1-800-555-APPL would be 1-800-555-2775 (just an example). This is the same for all phones, not just the iPhone.
How do I put letters in my dial pad?
1:352:30If you press one two time then s if you type three time one two three y. And if you type this fourMoreIf you press one two time then s if you type three time one two three y. And if you type this four time.
Is noridian the same as Medicare?
Noridian Healthcare Solutions is the Medicare Administrative Contractor for California and is responsible for processing all Medicare fee-for-service Part A and B claims.
What is noridian Medicare portal?
The Noridian Medicare Portal (NMP) is a free and secure, internet-based portal that allows users access to beneficiary and claim information. The portal is available for all Part A, Part B and Durable Medical Equipment (DME) users in the Jurisdictions of JA, JD, JE and JF.
How do you access the Medicare portal?
This Web site can be accessed from the link: www.Medicare.gov. The beneficiary will enter their established Login ID and Password for that application in the Secure Sign In section of the web page.
How do I update my Medicare number?
You can also call us at 1-800-MEDICARE (1-800-633-4227) to order a replacement card. TTY users can call 1-877-486-2048. My name changed — Your Medicare card shows the name you have on file with Social Security.
What is my new Medicare number?
If you don't have an account yet, visit MyMedicare.gov to create one. You can sign in to see your Medicare Number or print an official copy of your card. Call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
How do you write a Medicare number?
A Medicare Individual Reference Number (IRN) is a number that represents the position of a person on a Medicare card....ExampleThe Card Number is 1234567890 for the entire family.John Smith's Individual Reference Number (IRN) is 1.Helen Smith's IRN is 2.James Smith's IRN is 3.Jessica Smith's IRN is 4.
Call-in Tips
It is important that callers listen to the IVR prompts as they will provide navigational instructions
Authentication Elements
To ensure that calls flow as quick and as productive as possible, be prepared with the below information. Depending on the inquiry and department, additional authentication details will be necessary. Failure to provide the IVR with all necessary information may result in inaccurate or incomplete returned results.
Touch Tone Feature for Entering Letters
To enter a numeric value, use the corresponding number on telephone keypad. The three-key combination works as follows.
Route Call in the Right Direction
All calls begin at the Main Menu where a caller is immediately able to choose the desired customer service area, from below table, in which to direct his/her inquiry to. NOTE: The touch tone options are not provided during this initial prompt, so it is best to have this information ready when calling.
How to enter Medicare beneficiary ID number?
To key the alpha suffix, press the * key to signal that you are entering a letter and press the key that includes the letter. Then press the corresponding number that denotes where the letter is located on the number key.
How many keys do you press to enter a letter?
When an entry contains a letter, you will need to actually press 3 keys for each letter you need to enter. Each button on the telephone key pad has one number and a set of letters.
How to enter a PTAN number?
In order to enter a PTAN number using touch tone, you must use the numbers on the telephone keypad that correspond to the numbers in the PTAN. To key an alpha, press the * key to signal that you are entering a letter and press the key that includes the letter.
Can you combine voice and speech on Medicare?
This includes all of the menu options as well as the entry of all data. You can switch between voice and touch tone throughout the call; however, you cannot combine touch tone and speech when entering a single element, such as the Medicare Number.
Medicare Beneficiary Identifier (MBI) Converter
Check the MBI that you entered to ensure it is in the correct format. The MBI format for each position is:
Beneficiary Name to Number Converter
Type the beneficiary's first initial of their first name and the first six letters of their last name in the "Enter Name" field. When the last name is less than 6 letters, the converted number must be followed by ‘#’ when you enter it on your telephone keypad.
Authentication Elements
To ensure that calls flow as quick and as productive as possible, be prepared with the below information. Depending on the inquiry and department, additional authentication details will be necessary. Failure to provide the IVR with all necessary information may result in inaccurate or incomplete returned results.
Touch Tone Feature for Entering Letters
To enter a numeric value, use the corresponding number on telephone keypad. The three-key combination works as follows.
Route Call in the Right Direction
All calls begin at the Main Menu where a caller is immediately able to choose the desired customer service area, from below table, in which to direct his/her inquiry to. NOTE: The touch tone options are not provided during this initial prompt, so it is best to have this information ready when calling.
Availability
Call-In Tips
- It is important that callers listen to the IVRprompts as they will provide navigational instructions
- Call from a quiet environment using a telephone with a handset or headset
- Use of speaker phones and cell phones is not recommended
- Speak clearly and naturally into telephone
Authentication Elements
- To ensure that calls flow as quick and as productive as possible, be prepared with the below information. Depending on the inquiry and department, additional authentication details will be necessary. Failure to provide the IVRwith all necessary information may result in inaccurate or incomplete returned results.
Touch Tone Feature For Entering Letters
- To enter a numeric value, use the corresponding number on telephone keypad. The three-key combination works as follows. 1. Select *(star) button 2. Select button on telephone keypad which contains letter 3. Select button which represents position of letter on keypad 4. Example: PTAN 55t551 Key Entry:55*81551
Route Call in The Right Direction
- Main Menu
All calls begin at the Main Menu where a caller is immediately able to choose the desired customer service area, from below table, in which to direct his/her inquiry to. NOTE:The touch tone options are not provided during this initial prompt, so it is best to have this information read…
Resource
- CMSInternet Only Manual (IOM), Publication 100-09, Medicare Contractor Beneficiary and Provider Communications Manual, Chapter 6