Medicare Blog

how to fight medicare bill

by Della Corwin Published 2 years ago Updated 1 year ago
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  • Make Sure the Bill is Unfair. First things first: make sure it’s actually an unfair bill. ...
  • Document Everything. To fight a medical bill, start by creating a cloud folder in your computer with a service like Dropbox or OneDrive.
  • Build Your Argument. Once you’ve got your folder set up, start building your argument on why the bill is unfair. ...
  • Call and Complain. The next step to fight a medical bill is to call and calmly complain. ...
  • Escalate in Writing. Next, follow any appeal process, or escalate in writing. Prepare a letter where, again, you explain why the bill should be reduced or eliminated.
  • File a Complaint with the Better Business Bureau or a State Agency. Now follow through and fight that medical bill. ...
  • Settle. At the end of the day, the reality is that there’s a good chance you’ll have to pay something. ...

Fill out a "Redetermination Request Form [PDF, 100 KB]" and send it to the company that handles claims for Medicare. Their address is listed in the "Appeals Information" section of the MSN. Or, send a written request to company that handles claims for Medicare to the address on the MSN.

Full Answer

Why don't I get a bill from Medicare?

Most people don't get a bill from Medicare because they get these premiums deducted automatically from their Social Security (or Railroad Retirement Board) benefit.) Your bill pays for next month's coverage (and future months if you get the bill every 3 months).

Can you fight a medical bill you thought insurance would pay?

Getting hit with a medical bill you thought your insurance would pay is an all-too-common situation. There are two ways to combat surprise medical bills, whether they come from an emergency situation or from a healthcare professional: Prevent them in the first place or fight them later.

How to beat a surprise medical bill?

How to Beat a Surprise Medical Bill. 1 1. Prevent the Bills. Most surprise medical bills are the result of being treated by someone outside your insurance company’s network of providers. So ... 2 2. Fight the Bills.

How to negotiate with a medical provider over a medical bill?

(Learn how to negotiate with a medical provider over your bill.) If your health plan isn’t covering something you thought would be covered, call the customer service line and ask directly, “What needs to happen for this to be covered?” Donovan suggests.

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How successful are Medicare appeals?

For the contracts we reviewed for 2014-16, beneficiaries and providers filed about 607,000 appeals for which denials were fully overturned and 42,000 appeals for which denials were partially overturned at the first level of appeal. This represents a 75 percent success rate (see exhibit 2).

How do you handle Medicare denials?

File your appeal within 120 days of receiving the Medicare Summary Notice (MSN) that lists the denied claim. Circle the item on your MSN that you are appealing and clearly explain why you think Medicare's decision is wrong. You can write on the MSN or attach a separate page.

What are the five steps in the Medicare appeals process?

The Social Security Act (the Act) establishes five levels to the Medicare appeals process: redetermination, reconsideration, Administrative Law Judge hearing, Medicare Appeals Council review, and judicial review in U.S. District Court. At the first level of the appeal process, the MAC processes the redetermination.

What can Medicare beneficiaries appeal?

1) If Your Medicare Part A or B Claim is Denied. If you have Original fee-for-service Medicare you have the right to appeal any decision about your Medicare services. If Medicare does not pay for an item or service, or if you are not provided an item or service you think you should receive, you can appeal.

Who pay if Medicare denies?

The denial says they will not pay. If you think they should pay, you can challenge their decision not to pay. This is called “appealing a denial.” If you appeal a denial, Medicare may decide to pay some or all of the charge after all.

What happens if Medicare won't pay?

If Medicare refuses to pay for a service under Original fee-for-service Part A or Part B, the beneficiary should receive a denial notice. The medical provider is responsible for submitting a claim to Medicare for the medical service or procedure.

Which of the following are reasons a claim may be denied?

Here are the top 5 reasons why claims are denied, and how you can avoid these situations.Pre-Certification or Authorization Was Required, but Not Obtained. ... Claim Form Errors: Patient Data or Diagnosis / Procedure Codes. ... Claim Was Filed After Insurer's Deadline. ... Insufficient Medical Necessity. ... Use of Out-of-Network Provider.

Can providers appeal denied Medicare claims?

If you disagree with a Medicare coverage or payment decision, you can appeal the decision. Your MSN contains information about your appeal rights. If you decide to appeal, ask your doctor, other health care provider, or supplier for any information that may help your case.

Why would Medicare deny a claim?

A claim that is denied contains information that was complete and valid enough to process the claim but was not paid or applied to the beneficiary's deductible and coinsurance because of Medicare policies or issues with the information that was provided.

How does a Medicare appeal work?

The plan must tell you, in writing, how to appeal. After you file an appeal, the plan will review its decision. Then, if your plan doesn't decide in your favor, the appeal is reviewed by an independent organization that works for Medicare, not for the plan.

How do I appeal a Medicare Part B premium?

First, you must request a reconsideration of the initial determination from the Social Security Administration. A request for reconsideration can be done orally by calling the SSA 1-800 number (800.772. 1213) as well as by writing to SSA.

What is appeal process?

Appeals are decided by panels of three judges working together. The appellant presents legal arguments to the panel, in writing, in a document called a "brief." In the brief, the appellant tries to persuade the judges that the trial court made an error, and that its decision should be reversed.

What is level 3 in Medicare?

Level 3. A recipient who doesn’t win at this level can take the case before an administrative law judge (ALJ) in the Office of Medicare Hearings and Appeals within another 60 days. These appeal judges are part of the Office of Medicare Hearings and Appeals.

Can you appeal a Medicare claim?

A Medicare claim rejection can feel like the final word, but there is a process in place to appeal such decisions. The good news is that there are several levels of appeal, giving you opportunities to state your case. The bad news is that the process can be time-consuming and doesn’t always go in a straight line.

Can an appeals council remand an ALJ?

The Appeals Council, in turn, may remand the matter to an ALJ for final entry of a coverage order. There may be claims which touch narrowly on the claimant’s medical circumstances and treatment needs, and there may also be claims based upon categories of devices or drugs or methods of treatment.

Make Sure the Bill is Unfair

First things first: make sure it’s actually an unfair bill. In our case, for example, the bill came nearly a year after the services were delivered, and after we had received a statement saying we did not owe anything.

Document Everything

To fight a medical bill, start by creating a cloud folder in your computer with a service like Dropbox or OneDrive. There, you need to store all of your documents, starting with a scan or picture of the bill (s) in question.

Build Your Argument

Once you’ve got your folder set up, start building your argument on why the bill is unfair. You may need to check the law in your state, or your insurance policy. The idea is to build a logical and persuasive argument as to why the bill should not stand, and what you want out of your insurance company or the medical provider.

Call and Complain

The next step to fight a medical bill is to call and calmly complain. You may not get anywhere with this first step, but there’s a chance you might. Either way, calmly explain why the bill should be reduced or eliminated.

Escalate in Writing

Next, follow any appeal process, or escalate in writing. Prepare a letter where, again, you explain why the bill should be reduced or eliminated.

File a Complaint with the Better Business Bureau or a State Agency

Now follow through and fight that medical bill. In our case, we chose to complain with both the Better Business Bureau and our state at the same time.

Settle

At the end of the day, the reality is that there’s a good chance you’ll have to pay something. So, you might have to settle, or otherwise go through the ordeal of finding a lawyer to file a lawsuit (which will probably be costly in and of itself).

How to make progress on disputing medical bills?

If you're covered and using your insurance to pay for a medical procedure (or at least part of it), a great way to make progress on disputing your medical bill is to also file an appeal with your insurance company.

What to do if you are not getting a resolution on your medical billing?

Finally, the last step, if you're still not getting resolution on your medical billing dispute is to seek legal counsel. You will want to find an attorney that specializes in medical billing disputes.

What is the first thing you get before your medical bill arrives?

The first thing you get (typically before your medical bill even arrives) is your explanation of benefits from your insurance company. I would venture that 95% of people throw these away and don't even know what they are for.

What is the CPT code for blood test?

The CPT Billing Code is key. To review your bill, you want to search for the billing code listed on your detailed bill. For example, CPT Code 85025 is a blood test to check white blood cell count and more. There are multiple websites that allow you to search CPT codes, but I've found Google search to work best.

What is the explanation of benefits?

Amount you will owe the provider. Most explanation of benefits forms will also include information about your deductible, co-pay, co-insurance, and more. If a procedure is not covered, the explanation of benefits will also typically have a code or error, with a short explanation as to why it's not covered.

How to keep a copy of a bill?

Ensuring you keep a copy of everything you send, with date mailed. Send all mail certified mail with return receipt - put the return receipt with your copies of what you sent so you have proof they received it. Finally, when disputing a bill, it's important that you ask about the due date of the bill.

How long does it take for medical bills to be posted on credit report?

Last year, new rules made it so that medical debt cannot be posted to a credit report until it's at least 180 days past due.

What does it mean when your insurance says you are missing a key medical record?

The insurer may be missing a key medical record indicating a service was necessary, or the service may have been provided by an out-of-network doctor. Sometimes, it’s just a matter of the medical provider entering the wrong code when it submitted your claim. Ask your insurer for help in setting the record straight.

How long does it take to appeal a medical denial?

You can file an appeal up to 180 days after you are notified of a denial.

How many doctors were charged with fraud?

The Justice Department participated in the government’s largest health care fraud takedown in U.S. history last month, in which 412 defendants, including 56 doctors, were charged with scamming American taxpayers out of more than $1 billion in opioid-related abuses.

What happens if you don't have upcoding?

If you are erroneously charged for a health condition you don’t have because of upcoding, it could affect your ability to get health care coverage. It’s crucial to spot these medical bill errors and remedy them immediately. If you don’t, it could cost you now and later.

What to do if you are questioning a doctor's bill?

If you’re questioning a bill from a physician’s office, you may be able to ask the doctor herself about the charge, or you may have to start with someone in charge of billing who can work on it for you. Whatever you do, keep calling until you get the right person on the line.

Why are people afraid to question charges?

Many people are afraid to question a charge because they feel they won’t get good treatment from the doctor or hospital afterward. “But in fact, most of the time a doctor doesn’t even know what the cost of their services are—they have outside billing agencies,” Caras says.

Is a medical bill negotiable?

So it’s worth your while to pay attention. “All medical bills are negotiable,” Hollander says. At the very least, you may be able to work out a payment plan or land a lower fee if you can pay on the spot. If you’re thinking of disputing a medical charge, here are some pointers: Keep good notes.

Can you refuse to pay a charge?

Do your research. You can’t refuse to pay a charge just because it feels excessive to you. “When you make a challenge like that, you need some basis on which you think the amount is outrageous,” Caras says. In other words, you need some idea of what that procedure might cost elsewhere, or in general.

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