Medicare Blog

how to report a scam call medicare

by Hayley Halvorson Published 2 years ago Updated 1 year ago
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How to Report a Medicare Call You can report a fraudulent call from someone claiming they worked for Medicare by going to the FTC

Federal Trade Commission

The Federal Trade Commission is an independent agency of the United States government, established in 1914 by the Federal Trade Commission Act. Its principal mission is the promotion of consumer protection and the elimination and prevention of anticompetitive bu…

Complaint Assistant. You can help protect yourself from fraudulent activities by never offering credit card or personal information to anyone.

Call the fraud hotline of the Department of Health and Human Services Office of the Inspector General at 1-800-HHS-TIPS (1-800-447-8477). TTY users can call 1-800-377-4950.

Full Answer

What do I do if I get a Medicare scam call?

After receiving a Medicare scam phone call that asks for your Medicare number or other personal information, reach out to 1-800-MEDICARE (1-800-633-4227) — TTY: 1-877-486-2048.

How do I report Medicare fraud to the government?

If you believe that you’re a victim of fraud, call 1-800-MEDICARE or report the case to the Office of the Inspector General. Make sure you have the following information on hand to report fraud: Why you don’t think Medicare should have paid for the service or supply

Are Medicare scam calls getting more aggressive?

While scam calls are nothing new, they are getting more aggressive and sophisticated. Medicare scam calls are one of the biggest perpetrators. According to CNBC, “Americans lost $29.8 billion to phone scams alone over the past year,” and that number doesn’t look like it will be any lower because Medicare open enrollment has just started.

What is the reward for reporting a Medicare scam?

Why you don’t think Medicare should have paid for the service or supply In some cases, you’ll get more than just peace of mind when you report a scam. You could receive a reward of up to $1,000 if you report a specific instance of fraud that leads to the recovery of at least $100 of Medicare funds.

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Does Medicare ever contact you by phone?

A Medicare health or drug plan may call you if you're already a member of the plan. The agent who helped you join can also call you. A customer service representative from 1-800-MEDICARE can call you if you've called and left a message or a representative said that someone would call you back.

How do I stop fake Medicare calls?

To register, call from the phone which you want on the Do Not Call list. The phone number is 1-888-382-1222. You can also register your phone number online as well, but you'll need to be sure you have an email account to do so. Also, register both your cell phone and home phone to put an end to the calls.

Why do I keep getting calls about Medicare?

Medicare will never call or come to your home uninvited to sell products or services. SSA representatives may call Medicare beneficiaries if they need more information to process applications for Social Security benefits or enrollment in certain Medicare Plans, but, again, this is rare.

Is there a Medicare scam call?

These callers claim that new Medicare, Social Security, or supplemental insurance benefits cards are being issued or that the beneficiary's file must be updated. The scam artist asks the citizen to verify or provide their personal banking information, which is then used to commit theft.

How do I report a phone number that keeps calling?

The FTC is the primary government agency that collects scam complaints. Report all robocalls and unwanted telemarketing calls to the Do Not Call Registry. Report caller ID spoofing to the Federal Communications Commission. You can report either online or by phone at 1-888-225-5322 (TTY: 1-888-835-5322).

What happens if you call back a spam number?

There's no danger in getting the call: the danger is in calling back and racking up a whopping bill. Although in practice the danger is probably not that large, in short, the answer to your question is potentially yes; and more likely yes if you know they're spammers than if you don't know who they are.

What phone number is 800 633 4227?

For questions about Medicare benefits, call 1-800-MEDICARE (1-800-633-4227) or visit Medicare.gov. TTY users should call 1-877-486-2048.

Why am I getting so many spam calls all of a sudden 2022?

One of the biggest concerns heading in to 2022 is scammers posing as legitimate businesses. If you've gotten a call from someone regarding your car's warranty, you're already familiar with this one. In 2021, the top scam was fake auto warranties, making up 51% of all scam call attempts.

How do I stop getting calls from senior benefits?

To register for this free service, call 1-888-382-1222 from the telephone number you wish to register. You can also register online at www.donotcall.gov. Keep in mind that this registration does not expire, so there is no need to ever re-register.

How to report a fraudulent call to Medicare?

How to Report a Medicare Call. You can report a fraudulent call from someone claiming they worked for Medicare by going to the FTC Complaint Assistant. You can help protect yourself from fraudulent activities by never offering credit card or personal information to anyone.

What to do if you think Medicare is calling you?

If you think the call is from Medicare, hang up and call them back at the national number. Then, if it was one of them, they can help you. However, if Medicare isn’t attempting to reach you, then you avoid a spammer trying to steal your information. Telemarketing calls attempt to commit fraud and theft.

How long after you register for Do Not Call list can you get spam calls?

Also, register both your cell phone and home phone to put an end to the calls. If you find you’re still getting spam calls 31 days after you register with the Do Not Call list, file a complaint. If you have a smartphone, you can install a call blocker.

What to do if you get a call from someone who claims to be Medicare?

If you get calls from someone claiming to be Medicare, get a name and phone number, and call Medicare to make a report.

What is the phone number for the Federal Trade Commission?

To register, call from the phone which you want on the Do Not Call list. The phone number is 1-888-382-1222.

Why do scammers use phony caller IDs?

Scam calls will many times use phony caller IDs to hide their real location and make it look like they’re calling from a local number.

Do not call Medicare?

If you’re getting too many spam phone calls, you might want to get on the Federal Trade Commission’s Do Not Call list. Medicare beneficiaries are likely to receive phone calls once they become eligible for Medicare.

How to report Medicare fraud?

If you suspect a fraud has occurred, you should report it, providing as many details as you can, in any of the following ways: 1 Call Medicare’s help line at 800-633-4227. 2 Call the Office of Inspector General directly at 800‑HHS‑TIPS (800‑447‑8477, or TTY 800‑377‑4950). 3 File an online report with the Office of Inspector General.

How to contact Medicare for a report?

Call Medicare’s help line at 800-633-4227. Call the Office of Inspector General directly at 800‑HHS‑TIPS (800‑447‑8477, or TTY 800‑377‑4950). File an online report with the Office of Inspector General.

Who investigates Medicare cases?

The Office of Inspector General of Medicare investigates and prosecutes many such cases, some of which are brought to light by Medicare beneficiaries who notice something that doesn’t look right and report it.

Do you have to identify yourself when reporting a suspected fraud?

You are not required to identify yourself when reporting a suspected fraud, although keep in mind that the investigators may want to contact you for further information in order to pursue the case properly. If your suspicion is confirmed and leads directly to the recovery of Medicare money, you may get up to $1,000 as a reward.

What is the number to report a scam?

Report your scam online with the FTC complaint assistant, or by phone at 1-877-382-4357 (9:00 AM - 8:00 PM, ET). The FTC accepts complaints about most scams, including these popular ones: Phone calls.

Where to report a scam?

Start by reporting the scam to your state consumer protection office. If you lost money or other possessions in a scam, report it to your local police too.

How to report a Social Security imposter?

Cancellation of your social security benefits. Report Social Security imposters online to SSA’s Inspector General. Call 1-800-269-0271 (10:00 AM - 4:00 PM, ET) to report by phone. Report IRS imposters to the Treasury Inspector General for Tax Administration (TIGTA). To report by phone, call TIGTA at 1-800-366-4484.

What do scammers pretend to work for?

Scammers often pretend to work for the Social Security Administration (SSA) or Internal Revenue Service (IRS). Common signs include:

What to do if you are paying a scammer?

If you used your credit card or bank account to pay a scammer, report it to the card issuer or bank. Also report scams to the major credit reporting agencies. Place a fraud alert on your credit report to prevent someone from opening credit accounts in your name.

How to report identity theft?

The FTC also collects reports of identity theft. Report identity theft online at IdentityTheft.gov or by phone at 1-877-438-4338 (9:00 AM - 8:00 PM, ET).

Can you recover lost money from a scam?

However, agencies usually don’t follow up after you report, and can't recover lost money. Do not use the agency contact information included in scam messages. Use contact information in the federal agency directory to report other government imposters.

The Medicare open enrollment period tends to lead to an increase in scam calls

From October 15 to December 7, Medicare beneficiaries can renew their benefits and new insurance seekers are able to apply. They can also expect brochures, notices from Social Security, a “Medicare & You” handbook, or even an Annual Notice of Changes (ANOC) depending on their enrollment status.

How Medicare sought to protect its beneficiaries

Historically, it has been incredibly easy to siphon information from vulnerable people over the phone, especially the elderly, due to the fact that people have grown accustomed to verifying their identity with their social security number.

How to protect yourself and those around you from malicious robocalls

Scammers know to target the elderly and vulnerable, never answer a number you don’t recognize. Smartphones can even alert you with a “ Scam Likely ” caller ID to help people remain protected (find out how to activate it here ).

How much money can you get for reporting a Medicare scam?

You could receive a reward of up to $1,000 if you report a specific instance of fraud that leads to the recovery of at least $100 of Medicare funds.

How to report fraud to Medicare?

If you believe that you’re a victim of fraud, call 1-800-MEDICARE or report the case to the Office of the Inspector General. Make sure you have the following information on hand to report fraud: The date the service was provided or the item was supplied. The health care provider’s name and contact information.

How to stop Medicare fraud?

To stop Medicare fraud, it helps to start with what representatives are NOT allowed to do. If you encounter someone who doesn’t follow the federal guidelines for Medicare health plans, you’ll know that you’re in the company of a fraudster. Agents and people representing Medicare plans can’t do the following: 1 Arrive at your home uninvited for the purpose of selling a Medicare plan or product 2 Enroll you in a plan if you didn’t request enrollment 3 Make you listen to a Medicare sales pitch in certain health care environments, such as an exam room or a pharmacy counter

How to learn more about Medicare Supplement?

If you want to learn more about Medicare options and Medicare Supplement Insurance policies, you can make an appointment with an agent. The representative can tell you about the plans you agreed to discuss, offer you plan materials, and provide you with an enrollment form. Agents can’t:

What can't Medicare representatives do?

What Medicare Representatives Can’t Do. To stop Medicare fraud, it helps to start with what representatives are NOT allowed to do. If you encounter someone who doesn’t follow the federal guidelines for Medicare health plans, you’ll know that you’re in the company of a fraudster.

What to do if you receive a quarterly Medicare summary notice?

Suspicious Activity: When you receive your quarterly Medicare Summary Notice (MSN), compare it against your documentation. If you notice a double charge or a charge for something your health care provider didn’t order, don’t let it slide. You might not think it’s worth your time to fight a few dollars on your MSN, but fraudulent charges can add up over time. Always be on the alert for suspicious activity, and ask your health care provider if you don’t understand a charge.

Is Medicare fraud a problem?

Medicare fraud can quickly develop into a major problem. If you’re vigilant, it’s relatively easy to prevent. These simple steps go a long way toward Medicare fraud prevention.

How to contact Medicare for scam calls?

After receiving a Medicare scam phone call that asks for your Medicare number or other personal information, reach out to 1-800-MEDICARE (1-800-633-4227) — TTY: 1-877-486-2048.

What to do if you call 1-800-MEDICARE?

If you called 1-800-MEDICARE and left a message, a representative can call you back.

What do you get as a subscriber?

As a subscriber, you'll receive videos, free downloadable resources, and educational content straight to your email inbox.

What to do when a caller is a thief?

When in doubt, ask the caller for their direct number to call them back, which will likely result in the thief hanging up without giving you the information, as it would expose their call as fraudulent.

Do you need to activate a Medicare card?

Because many Medicare recipients have received new Medicare cards since 2018, scam calls encouraging the “activation” of these cards are on the rise. You do not need to activate a Medicare card, update your information, or pay any kind of fee to use your new card once you receive it.

Can Medicare show up at my home?

Medicare will never show up at your home unannounced or give you a call that you were not expecting. If Medicare offices need to contact you, you will likely receive an official letter at your primary address prompting you to set up an appointment to talk with a representative.

Who can give personal information to Medicare?

The bottom line — only give your personal information to those who you can guarantee are real people trying to help you, like doctors, insurers, or trusted Medicare professionals.

What is a complaint?

File a complaint (grievance) Filing complaints about a doctor, hospital, or provider. Filing complaints about your health or drug plan. Filing a complaint about your quality of care. Complaints about your dialysis or kidney transplant care.

What is the difference between a complaint and an appeal?

What's the difference between a complaint and an appeal? A complaint is about the quality of care you got or are getting. For example, you can file a complaint if you have a problem calling the plan, or you're unhappy with how a staff person at the plan treated you. You file an appeal if you have an issue with a plan's refusal to cover a service, ...

Can you file a complaint with Medicare?

You can file a complaint if you have concerns about the quality of care or other services you get from a Medicare provider. How you file a complaint depends on what your complaint is about.

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Report Disaster and Emergency Scams

  • Report coronavirus scams and other scams about disasters and emergencies. 1. Use the National Center for Disaster Fraud's web complaint form or call 866-720-5721. 2. Find more information on identifying and reporting coronavirus scams.
See more on usa.gov

Report Most Common Scams

  • The Federal Trade Commission (FTC) is the main agency that collects scam reports. Report the scam to the FTC online, or by phone at 1-877-382-4357(9:00 AM - 8:00 PM, ET). The FTC accepts complaints about most scams, including these popular ones: 1. Phone calls 2. Emails 3. Computer support scams 4. Imposter scams 5. Fake checks 6. Demands for you to send money …
See more on usa.gov

Report Online and International Scams

  • Report fake websites, emails, malware, and other internet scams to the Internet Crime Complaint Center (IC3). Some online scams start outside the United States. If you have been affected by an international scam, report it through econsumer.gov. Your report helps international consumer protection offices spot trends and prevent scams.
See more on usa.gov

Report IRS Or Social Security Imposter Scams

  • Scammers often pretend to work for the Social Security Administration (SSA) or Internal Revenue Service (IRS). Common signs include: 1. Robocalls 2. Threats of arrest or lawsuits 3. Demands for payments 4. Suspension of your social security number 5. Cancellation of your social security benefits Report Social Security imposters online to SSA’s Inspector General. Call 1-800-269-027…
See more on usa.gov

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