Medicare Blog

what to do if medicare card is stolem

by Ella Hackett Published 2 years ago Updated 1 year ago
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  • The first way of replacement is to call 1-800-MEDICARE (633-4227).
  • Another way of getting it is to apply to mymedicare.gov (Here the client can order or print a replacement card).
  • One of the most convenient ways is to use the mobile application – Express Plus Medicare.

Call 1-800-MEDICARE if your Medicare card is lost, or you believe someone else is using your Medicare Number. If it's your Social Security card, visit socialsecurity.gov, or call Social Security at 1-800-772-1213. TTY users can call 1-800-325-0778.

Full Answer

What to do if your Medicare card is lost or stolen?

Knowing what to do if your Medicare card is lost or stolen is important. Luckily, getting a replacement Medicare card is easy. Here’s how to get a new Medicare card! You’re going through your wallet at the grocery store, ready to check out, and something is wrong. Your Medicare card, which you always keep in the same spot, is gone!

What do I do if my Medicare card expires?

You can get a new Medicare card if it expires or is lost, stolen or damaged. You can also get an extra card. If your Medicare card is lost, stolen or damaged, you can ask for a new card. You can do this by: calling the Medicare program. Your new card will replace your old card.

How do I get a replacement Medicare card from the railroad?

If you get Medicare health or drug benefits from a Medicare Advantage Plan, such as an HMO, PPO, or PDP, call your plan to get your card replaced. If you get Medicare through the Railroad Retirement Board, call the Railroad Retirement Board to order a replacement Medicare card. You should get your new card in the mail within 30 days.

What happens if I Lose my Original Medicare card?

If your red, white, and blue Original Medicare card is lost or stolen, or you can no longer use it because it is too faded or damaged, you can replace it by contacting the Social Security Administration.

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Can someone use your Medicare number?

Medicare will NEVER contact you (unless you ask us to) for your Medicare Number or other personal information. Don't ever let anyone borrow or pay to use your Medicare Number. Review your Medicare Summary Notice to be sure you and Medicare are only being charged for actual items and services received.

What can someone do with a Medicare card?

One common kind of healthcare-related fraud is medical identity theft, which happens when a thief uses personal information — including your Medicare number — to access your healthcare benefits. This could include: Filling prescriptions. Purchasing medical equipment.

How do I protect my Medicare card?

You can buy a plastic ID card holder at a stationery store to protect your card. If your Medicare card gets lost or damaged, you can contact the Social Security Administration to replace it by going to the agency's website.

What to do if you have a scammer your Medicare number?

More ResourcesIf you suspect a Medicare card scam, report it to Medicare at 800-633-4227.You can report identity theft, and get help with a recovery plan, at the Federal Trade Commission's IdentityTheft.gov site. You can also call the FTC at 877-438-4338.

Should you carry your Medicare card?

Keep your Medicare Advantage Card: If you're in a Medicare Advantage Plan (like an HMO or PPO), your Medicare Advantage Plan ID card is your main card for Medicare – you should still keep and use it whenever you need care. However, you also may be asked to show your new Medicare card, so you should carry this card too.

Can I cover my Medicare card with plastic?

A plastic ID card holder sleeve can be used to store and protect your Medicare card.

Is it OK to laminate your Social Security card?

Do not laminate your card. Lamination prevents detection of many security features. However, you may cover the card with plastic or other removable material if it does not damage the card.

Does my Medicare number change?

Your new card will replace your old card. You'll have the same Medicare number that you did before, only the last digit will change.

Reducing The Risk of a Stolen Medicare Card

In an effort to reduce the risk of theft, the Centers for Medicare & Medicaid Services began issuing new Medicare cards with the SSNs removed. This initiative started in April 2018 and it will continue until April 2019, which is when all Medicare cards have been effectively replaced.

Replacing A Stolen Original Medicare Card

According to the U.S. Department of Health & Human Services, if your Original Medicare card is stolen, lost, or destroyed, you should sign into your online Social Security account, select the “Replacement Documents” tab, and choose the “Mail my replacement Medicare Card” option.

Railroad Retirement Board Medicare Card Replacement

If you receive Medicare benefits through the U.S. Railroad Retirement Board (RRB), you can request a new card with this agency by completing an online request form. This form requires that you share your:

What To Do If Your Medicare Advantage Card Is Stolen

In the event that you have Medicare Advantage—a Medicare plan offered through a private insurance provider—you will need to contact your insurance provider directly and let them know that your card has been stolen.

Additional Medicare Card Protection Advice

Medicare.gov offers additional advice that can be helpful when it comes to adequately protecting your Medicare card. This includes not revealing your Medicare card information to anyone who requests it via phone, email, or in person. Instead, the only people you should give this information to are the following:

Getting a New Medicare Card for Original Medicare

Beneficiaries with Original Medicare can request a new card in a few places. First, you can sign into MyMedicare.gov, where you’ll be able to find and print a copy of your Original Medicare card. You can also go to the Social Security Administration’s website, SSA.gov, and sign into your my Social Security account.

Replacing Your Medicare Advantage, Part D, or Med Supp Card

If you receive Medicare benefits through a private company, like a Medicare Advantage, Medicare Part D, or Medicare Supplement insurance carrier, you’ll need to call your carrier’s customer service hotline or visit their website. From there, you should be able to request a replacement card, which should arrive at your address within 30 days.

What to Do If Your Medicare Card is Lost or Stolen

If your card is lost or stolen, you’ll want to report that the card was lost or stolen and get a new card. You’ll also need to watch out for Medicare fraud.

Store a Copy in a Safe Place

Finally, it’s a good idea to make a copy of your Medicare card, or record any important Medicare numbers or identifiers, so that you still have them should you lose or damage the card.

What happens if my Medicare card is stolen?

If your Medicare card was lost, stolen, or destroyed, you can request a replacement with your personal my Social Security account. If you don’t already have an account, you can create one online. Go to Sign In or Create an Account.

How to get a replacement Medicare card?

Go to Sign In or Create an Account. Once you are logged in to your account, select the "Replacement Documents" tab. Then select “Mail my replacement Medicare card.”. Your Medicare card will arrive in the mail in about 30 days at the address on file with Social Security so be sure to make sure your mailing address is correct before completing ...

Replacing your lost, stolen or damaged card

If your Medicare card is lost, stolen or damaged, you can request a new card. You can do this by:

Replacing your expired card

We’ll send you a new card about 4 to 8 weeks before your current card expires. You don’t need to do anything. We’ll send it to the address we have for you.

Getting an extra card

Your family can get a second card with the same details. We provide an extra card when more than 1 family member needs a card. We can only issue 1 extra card.

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