Who do I call if I Have Questions about Medicare?
Do you have questions about your Medicare coverage? 1-800-MEDICARE (1-800-633-4227) can help. TTY users should call 1-877-486-2048. What should I have ready when I call 1-800-MEDICARE?
Do billers have to send Medicare and Medicaid claims?
Like billing to a private third-party payer, billers must send claims to Medicare and Medicaid. These claims are very similar to the claims you’d send to a private third-party payer, with a few notable exceptions.
How do I report a Medicare billing error?
If your question or problem with Medicare involves a suspected error, fraud, or abuse of Medicare, the Senior Medicare Patrol is a great resource since it specializes in those areas. The SMP provides one-on-one counseling to help you find and report healthcare billing errors.
How do I contact Medicare about a medical bill?
For specific billing questions and questions about your claims, medical records, or expenses, log into your secure Medicare account, or call us at 1-800-MEDICARE. If you want Medicare to be able to give your personal information to someone other than you, you need to fill out an " Authorization to Disclose Personal Health Information ."
How to determine primary payer for Medicare?
When do hospitals report Medicare Part A retirement?
What is secondary payer?
Does Medicare pay for black lung?
Does Medicare pay for the same services as the VA?
Does no fault insurance cover medical expenses?
Is Medicare a primary or secondary payer?
See more
About this website
How do I contact Medicare with questions?
Call 1-800-MEDICARE For questions about your claims or other personal Medicare information, log into (or create) your secure Medicare account, or call us at 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048.
How do I contact Medicare by phone?
(800) 633-4227Centers for Medicare & Medicaid Services / Customer service
How can I get questions answered about Medicare?
Do you have questions about your Medicare coverage? 1-800-MEDICARE (1-800-633-4227) can help. TTY users should call 1-877-486-2048.
Who handles billing for Medicare?
Medicare Administrative Contractor (MAC)Billing for Medicare When a claim is sent to Medicare, it's processed by a Medicare Administrative Contractor (MAC). The MAC evaluates (or adjudicates) each claim sent to Medicare, and processes the claim. This process usually takes around 30 days.
How do I check my Medicare billing?
Visiting MyMedicare.gov. Calling 1-800-MEDICARE (1-800-633-4227) and using the automated phone system. TTY users can call 1-877-486-2048 and ask a customer service representative for this information. If your health care provider files the claim electronically, it takes about 3 days to show up in Medicare's system.
How do I ring Medicare?
calling Medicare general enquiries on 132 011. visiting a Medicare Service Centre with your proof of identity.
How does Medicare Helpline work?
The Medicare Coverage Hotline is a private for-profit lead generation campaign and does not offer insurance and is not an insurance agency or broker. Your call is sold to a licensed insurance agent to give you information about your Medicare Advantage Plans.
Can you call Medicare 24 hours a day?
Medicare offers a toll-free number that's staffed 24 hours a day, seven days a week. Beneficiaries can call for Medicare information or to enroll in a plan or make an appeal. Callers can choose from a handful of menu options. Beneficiaries can also mail or fax Medicare or request information in an accessible format.
What phone number is 800 633 4227?
1-800-MEDICARE (1-800-633-4227) For specific billing questions and questions about your claims, medical records, or expenses, log into your secure Medicare account, or call us at 1-800-MEDICARE.
Can a Medicare patient be billed?
Balance billing is prohibited for Medicare-covered services in the Medicare Advantage program, except in the case of private fee-for-service plans. In traditional Medicare, the maximum that non-participating providers may charge for a Medicare-covered service is 115 percent of the discounted fee-schedule amount.
Who processes Medicare claims?
A Medicare Administrative Contractor (MAC) is a private health care insurer that has been awarded a geographic jurisdiction to process Medicare Part A and Part B (A/B) medical claims or Durable Medical Equipment (DME) claims for Medicare Fee-For-Service (FFS) beneficiaries.
Is Medicare Secondary Payer questionnaire required?
CMS electronic tools help identify and verify MSP situations. Get more information in Medicare Secondary Payer Manual, Chapter 3, Section 20 or contact your MAC. Providers must keep completed MSP questionnaire copies and other MSP information for 10 years after the service date.
Medicare Claims Processing Manual
Medicare Claims Processing Manual Chapter 1 - General Billing Requirements Table of Contents (Rev. 10840, 06-11-21) Transmittals for Chapter 1
self pay for Medicare patient | Medical Billing and Coding Forum - AAPC
If this is your first visit, be sure to check out the FAQ & read the forum rules.To view all forums, post or create a new thread, you must be an AAPC Member.If you are a member and have already registered for member area and forum access, you can log in by clicking here.If you've forgotten your username or password use our password reminder tool.
Items and Services Not Covered Under Medicare Booklet
Items & Services Not Covered Under Medicare MLN Booklet Page 5 of 19 ICN MLN906765 December 2020. INTRODUCTION. This booklet outlines the 4 categories of items and services Medicare doesn’t cover and exceptions
Can Dr. bill patient what Medicare did not pay? - AgingCare.com
No. And we just got another bill from the hospital. They did send me a form she signed at the time she had the lab work done and it showed an out of pocket cost of $170 but I still think they are over charging because they acknowledge that Medicare approved $32.77 so they should only be charging her 20%.
The Medical Billing Process
3.03: The Medical Billing Process. Medical billing might seem complicated, but it doesn’t have to be. In this video, we’ll learn more about this process by breaking it down into a handful of easy-to-understand steps.
How to determine primary payer for Medicare?
The CMS Questionnaire should be used to determine the primary payer of the beneficiary’s claims. This questionnaire consists of six parts and lists questions to ask Medicare beneficiaries. For institutional providers, ask these questions during each inpatient or outpatient admission, with the exception of policies regarding Hospital Reference Lab Services, Recurring Outpatient Services, and Medicare+Choice Organization members. (Further information regarding these policies can be found in Chapter 3 of the MSP Online Manual.) Use this questionnaire as a guide to help identify other payers that may be primary to Medicare. Beginning with Part 1, ask the patient each question in sequence. Comply with all instructions that follow an answer. If the instructions direct you to go to another part, have the patient answer, in sequence, each question under the new part. Note: There may be situations where more than one insurer is primary to Medicare (e.g., Black Lung Program and Group Health Plan). Be sure to identify all possible insurers.
When do hospitals report Medicare Part A retirement?
When a beneficiary cannot recall his/her retirement date, but knows it occurred prior to his/her Medicare entitlement dates, as shown on his/her Medicare card, hospitals report his/her Medicare Part A entitlement date as the date of retirement. If the beneficiary is a dependent under his/her spouse's group health insurance and the spouse retired prior to the beneficiary's Medicare Part A entitlement date, hospitals report the beneficiary's Medicare entitlement date as his/her retirement date. If the beneficiary worked beyond his/her Medicare Part A entitlement date, had coverage under a group health plan during that time, and cannot recall his/her precise date of retirement but the hospital determines it has been at least five years since the beneficiary retired, the hospital enters the retirement date as five years retrospective to the date of admission. (Example: Hospitals report the retirement date as January 4, 1998, if the date of admission is January 4, 2003)
What is secondary payer?
Medicare is the Secondary Payer when Beneficiaries are: 1 Treated for a work-related injury or illness. Medicare may pay conditionally for services received for a work-related illness or injury in cases where payment from the state workers’ compensation (WC) insurance is not expected within 120 days. This conditional payment is subject to recovery by Medicare after a WC settlement has been reached. If WC denies a claim or a portion of a claim, the claim can be filed with Medicare for consideration of payment. 2 Treated for an illness or injury caused by an accident, and liability and/or no-fault insurance will cover the medical expenses as the primary payer. 3 Covered under their own employer’s or a spouse’s employer’s group health plan (GHP). 4 Disabled with coverage under a large group health plan (LGHP). 5 Afflicted with permanent kidney failure (End-Stage Renal Disease) and are within the 30-month coordination period. See ESRD link in the Related Links section below for more information. Note: For more information on when Medicare is the Secondary Payer, click the Medicare Secondary Payer link in the Related Links section below.
Does Medicare pay for black lung?
Federal Black Lung Benefits - Medicare does not pay for services covered under the Federal Black Lung Program. However, if a Medicare-eligible patient has an illness or injury not related to black lung, the patient may submit a claim to Medicare. For further information, contact the Federal Black Lung Program at 1-800-638-7072.
Does Medicare pay for the same services as the VA?
Veteran’s Administration (VA) Benefits - Medicare does not pay for the same services covered by VA benefits.
Does no fault insurance cover medical expenses?
Treated for an illness or injury caused by an accident, and liability and/or no-fault insurance will cover the medical expenses as the primary payer.
Is Medicare a primary or secondary payer?
Providers must determine if Medicare is the primary or secondary payer; therefore, the beneficiary must be queried about other possible coverage that may be primary to Medicare. Failure to maintain a system of identifying other payers is viewed as a violation of the provider agreement with Medicare.
How to ask questions on Medicare?
You can ask questions by using the live chat function accessed via a link near the top of the page. Using live chat, you and a Medicare representative converse by typing questions and answers into a pop-up box. I tried this myself and was assisted within 30 seconds by a knowledgeable representative even though it was 6:00 p.m. on a Saturday.
How to get help with Medicare?
You can educate yourself using the Medicare Rights Center website, or get personalized counseling using the helpline available Monday-Friday at 1-800-333-4114.
What is a helpline counselor?
Helpline counselors offer assistance with Medicare questions like how to decrease your premium costs and with Medicare problems such as appealing payment denials. They can also provide extensive information regarding eligibility and enrollment, even for somewhat complicated situations.
How to contact Medicare by phone?
Call 1-800-MEDICARE (1-800-633-4227) You can call 1-800-MEDICARE and speak with a representative to ask questions about Medicare or get help resolving problems with Medicare. We made a test call to this number and were greeted by a polite Medicare representative after being on hold for about 90 seconds.
What is the difference between Medicare.gov and MyMedicare.gov?
The information available on the MyMedicare.gov website differs from Medicare.gov in that it’s specific to you. You’ll be able to see your Medicare Part A and Part B claims as well as get quality information about your doctors, hospitals, and other healthcare providers.
What is Medicare.gov?
Medicare.gov is the official government website about Medicare. There are lots of private sites devoted to Medicare information and sales—some are very reputable, although some are not. But only the government website has the dot-gov domain name. 5.
Does Verywell Health use peer reviewed sources?
Verywell Health uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. Read our editorial process to learn more about how we fact-check and keep our content accurate, reliable, and trustworthy.
How many times can you bill Medicare for E/M?
Under longstanding Medicare guidance, only one E/M service can be billed per day unless the conditions are met for use of modifier -25. Time cannot be counted twice, whether it is face-to-face or non-face-to-face time, and Medicare and CPT specify certain codes that cannot be billed for the same service period as CPT 99490 (see #13, 14 below). Face-to-face time that would otherwise be considered part of the E/M service that was furnished cannot be counted towards CPT 99490. Time spent by clinical staff providing non-face-to-face services within the scope of the CCM service can be counted towards CPT 99490. If both an E/M and the CCM code are billed on the same day, modifier -25 must be reported on the CCM claim.
How long does a CPT 99490 bill take?
The service period for CPT 99490 is one calendar month, and CMS expects the billing practitioner to continue furnishing services during a given month as applicable after the 20 minute time threshold to bill the service is met (see #3 above). However practitioners may bill the PFS at the conclusion of the service period or after completion of at least 20 minutes of qualifying services for the service period. When the 20 minute threshold to bill is met, the practitioner may choose that date as the date of service, and need not hold the claim until the end of the month.
What is provider based outpatient?
provider-based outpatient department of a hospital is part of the hospital and therefore may bill for CCM services furnished to eligible patients, provided that it meets all applicable requirements. A hospital-owned practice that is not provider-based to a hospital is not part of the hospital and, therefore, not eligible to bill for services under the OPPS; but the physician (or other qualifying practitioner) practicing in the hospital-owned practice may bill under the PFS for CCM services furnished to eligible patients, provided all PFS billing requirements are met.
What is CPT 99490?
CPT 99490 describes activities that are not typically or ordinarily furnished face-to-face, such as telephone communication, review of medical records and test results, and consultation and exchange of health information with other providers. If these activities are occasionally provided by clinical staff face-to-face with the patient but would ordinarily be furnished non-face-to-face, the time may be counted towards the 20 minute minimum to bill CPT 99490. However, see #12 below regarding care coordination services furnished on the same day as an E/M visit.
What is Medicare outpatient?
Per section 20.2 of publication 100-04 of the Medicare Claims Processing Manual, a hospital outpatient is a person who has not been admitted by the hospital as an inpatient but is registered on the hospital records as an outpatient and receives services (rather than supplies alone) from the hospital. Since CPT code 99490 will ordinarily be performed non face-to-face (see # 11 above), the patient will typically not be a registered outpatient when receiving the service. In order to bill for the service, the hospital’s clinical staff must provide at least 20 minutes of CCM services under the direction of the billing physician or practitioner. Because the beneficiary has a direct relationship with the billing physician or practitioner directing the CCM service, we would expect a beneficiary to be informed that the hospital would be performing care management services under their physician or other practitioner’s direction.
When is CPT 99490 billed?
CPT 99490 can be billed if the beneficiary dies during the service period, as long as at least 20 minutes of qualifying services were furnished during that calendar month and all other billing requirements are met.
Do you need to change billing practitioners for PFS?
No, as provided in the CY 2014 PFS final rule (78 FR 74424), a new consent is only required if the patient changes billing practitioners, in which case a new consent must be obtained and documented by the new billing practitioner prior to furnishing the service.
What is covered by Medicare?
The health care items or services covered under a health insurance plan. Covered benefits and excluded services are defined in the health insurance plan's coverage documents. Original Medicare doesn't cover, like vision, hearing, dental, or prescription drug coverage? (You may have to pay more for these extra benefits.)
Does Medicare Advantage cover prescription drugs?
These plans are offered by insurance companies and other private companies approved by Medicare. Medicare Advantage Plans may also offer prescription drug coverage that follows the same rules as Medicare drug plans. . Contact the plan if you don't find these answers in its publications or on its website.
What information does Medicare use for billing?
When billing for traditional Medicare (Parts A and B), billers will follow the same protocol as for private, third-party payers, and input patient information, NPI numbers, procedure codes, diagnosis codes, price, and Place of Service codes. We can get almost all of this information from the superbill, which comes from the medical coder.
What form do you need to bill Medicare?
If a biller has to use manual forms to bill Medicare, a few complications can arise. For instance, billing for Part A requires a UB-04 form (which is also known as a CMS-1450). Part B, on the other hand, requires a CMS-1500. For the most part, however, billers will enter the proper information into a software program and then use ...
What is 3.06 Medicare?
3.06: Medicare, Medicaid and Billing. Like billing to a private third-party payer, billers must send claims to Medicare and Medicaid. These claims are very similar to the claims you’d send to a private third-party payer, with a few notable exceptions.
What is a medical biller?
In general, the medical biller creates claims like they would for Part A or B of Medicare or for a private, third-party payer. The claim must contain the proper information about the place of service, the NPI, the procedures performed and the diagnoses listed. The claim must also, of course, list the price of the procedures.
How long does it take for Medicare to process a claim?
The MAC evaluates (or adjudicates) each claim sent to Medicare, and processes the claim. This process usually takes around 30 days .
Is it harder to bill for medicaid or Medicare?
Billing for Medicaid. Creating claims for Medicaid can be even more difficult than creating claims for Medicare. Because Medicaid varies state-by-state, so do its regulations and billing requirements. As such, the claim forms and formats the biller must use will change by state. It’s up to the biller to check with their state’s Medicaid program ...
Can you bill Medicare for a patient with Part C?
Because Part C is actually a private insurance plan paid for, in part, by the federal government, billers are not allowed to bill Medicare for services delivered to a patient who has Part C coverage. Only those providers who are licensed to bill for Part D may bill Medicare for vaccines or prescription drugs provided under Part D.
What is the phone number for CHC?
If providers find that they have unanswered questions after using the information provided on the website, they may call the CHC Provider Hotline at 833-735-4417.
Does Pennsylvania have a Medicaid program?
Pennsylvania is changing how it delivers Medicaid services for participants who are dually eligible for Medicare and Medicaid. While this will not change how you bill for Medicare services, it will change how you bill Medicaid for Medicare coinsurance and deductibles.
How to determine primary payer for Medicare?
The CMS Questionnaire should be used to determine the primary payer of the beneficiary’s claims. This questionnaire consists of six parts and lists questions to ask Medicare beneficiaries. For institutional providers, ask these questions during each inpatient or outpatient admission, with the exception of policies regarding Hospital Reference Lab Services, Recurring Outpatient Services, and Medicare+Choice Organization members. (Further information regarding these policies can be found in Chapter 3 of the MSP Online Manual.) Use this questionnaire as a guide to help identify other payers that may be primary to Medicare. Beginning with Part 1, ask the patient each question in sequence. Comply with all instructions that follow an answer. If the instructions direct you to go to another part, have the patient answer, in sequence, each question under the new part. Note: There may be situations where more than one insurer is primary to Medicare (e.g., Black Lung Program and Group Health Plan). Be sure to identify all possible insurers.
When do hospitals report Medicare Part A retirement?
When a beneficiary cannot recall his/her retirement date, but knows it occurred prior to his/her Medicare entitlement dates, as shown on his/her Medicare card, hospitals report his/her Medicare Part A entitlement date as the date of retirement. If the beneficiary is a dependent under his/her spouse's group health insurance and the spouse retired prior to the beneficiary's Medicare Part A entitlement date, hospitals report the beneficiary's Medicare entitlement date as his/her retirement date. If the beneficiary worked beyond his/her Medicare Part A entitlement date, had coverage under a group health plan during that time, and cannot recall his/her precise date of retirement but the hospital determines it has been at least five years since the beneficiary retired, the hospital enters the retirement date as five years retrospective to the date of admission. (Example: Hospitals report the retirement date as January 4, 1998, if the date of admission is January 4, 2003)
What is secondary payer?
Medicare is the Secondary Payer when Beneficiaries are: 1 Treated for a work-related injury or illness. Medicare may pay conditionally for services received for a work-related illness or injury in cases where payment from the state workers’ compensation (WC) insurance is not expected within 120 days. This conditional payment is subject to recovery by Medicare after a WC settlement has been reached. If WC denies a claim or a portion of a claim, the claim can be filed with Medicare for consideration of payment. 2 Treated for an illness or injury caused by an accident, and liability and/or no-fault insurance will cover the medical expenses as the primary payer. 3 Covered under their own employer’s or a spouse’s employer’s group health plan (GHP). 4 Disabled with coverage under a large group health plan (LGHP). 5 Afflicted with permanent kidney failure (End-Stage Renal Disease) and are within the 30-month coordination period. See ESRD link in the Related Links section below for more information. Note: For more information on when Medicare is the Secondary Payer, click the Medicare Secondary Payer link in the Related Links section below.
Does Medicare pay for black lung?
Federal Black Lung Benefits - Medicare does not pay for services covered under the Federal Black Lung Program. However, if a Medicare-eligible patient has an illness or injury not related to black lung, the patient may submit a claim to Medicare. For further information, contact the Federal Black Lung Program at 1-800-638-7072.
Does Medicare pay for the same services as the VA?
Veteran’s Administration (VA) Benefits - Medicare does not pay for the same services covered by VA benefits.
Does no fault insurance cover medical expenses?
Treated for an illness or injury caused by an accident, and liability and/or no-fault insurance will cover the medical expenses as the primary payer.
Is Medicare a primary or secondary payer?
Providers must determine if Medicare is the primary or secondary payer; therefore, the beneficiary must be queried about other possible coverage that may be primary to Medicare. Failure to maintain a system of identifying other payers is viewed as a violation of the provider agreement with Medicare.
