Medicare Blog

who responsible for medicare advantage training

by Hildegard Waelchi Published 2 years ago Updated 1 year ago
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Each year, the Centers for Medicare & Medicaid

Medicaid

Medicaid in the United States is a federal and state program that helps with medical costs for some people with limited income and resources. Medicaid also offers benefits not normally covered by Medicare, including nursing home care and personal care services. The Health Insurance As…

Services (CMS

Centers for Medicare and Medicaid Services

The Centers for Medicare & Medicaid Services, previously known as the Health Care Financing Administration, is a federal agency within the United States Department of Health and Human Services that administers the Medicare program and works in partnership with state government…

)
provides Medicare Advantage Organizations (MAOs)/Part D sponsors training and testing requirements for their agents and brokers. Plans/Part D sponsors should at a minimum use the criteria outlined below in developing their individual training and testing.

Background. Under Medicare Part C and D regulations, Sponsors must require their FDRs, including FDR employees, to complete fraud, waste and abuse (“FWA”) and general compliance training within 90 days of hire and annually thereafter.Mar 4, 2016

Full Answer

What is Medicare Part C and D plan sponsors compliance training?

This training assists Medicare Parts C and D plan Sponsors’ employees, governing body members, and their first-tier, downstream, and related entities (FDRs) to satisfy their annual general compliance training requirements in the regulations and sub-regulatory guidance at: 42 Code of Federal Regulations (CFR) Section 422.503(b)(4)(vi)(C)

Who is responsible for compliant Medicare compliance?

Compliance is everyone’s responsibility! As an individual who provides health or administrative services for Medicare enrollees, every action you take potentially affects Medicare enrollees, the Medicare Program, or the Medicare Trust Fund.

What kind of training do you need for Medicare Part C?

Certain training requirements apply to people involved in Medicare Parts C and D. All employees of Medicare Advantage Organizations (MAOs) and Prescription Drug Plans (PDPs) (collectively referred to in this course as “Sponsors”) must receive training about compliance with CMS program rules.

How do I join a Medicare Advantage plan?

Call the plan you want to join. Visit Medicare.gov/plan-compare to get your plan’s contact information. Call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048. When you join a Medicare Advantage Plan, you’ll have to provide this information from your Medicare card:

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Who is responsible for providing adequate and appropriate agent sales training for Medicare Advantage plans?

Each year, the Centers for Medicare & Medicaid Services (CMS) provides Medicare Advantage Organizations (MAOs)/Part D sponsors training and testing requirements for their agents and brokers.

What agency provides oversight for Medicare Advantage products?

The federal agency that oversees CMS, which administers programs for protecting the health of all Americans, including Medicare, the Marketplace, Medicaid, and the Children's Health Insurance Program (CHIP).

Who is responsible for overseeing the Medicare compliance program?

One of the key elements in the Medicare compliance program is the creation of a Compliance Committee, referred to as the Health Plan Compliance Council, which is charged with supporting the Medicare Compliance Officer (“MCO”) in review and oversight of the Medicare compliance program.

Does CMS require FWA training?

Sponsors must provide general compliance and fraud, waste and abuse (FWA) training for all employees of their organization and entities they partner/contract with to provide benefits or services.

What is the HHS responsible for?

United StatesUnited States Department of Health and Human Services / Jurisdiction

Who is responsible for the oversight of healthcare facilities in the United States?

1. Department of Health and Human Services organization chart. The other major division of the Department of Health and Human Services concerned with public health activities is the Health Care Financing Administration, which operates the Medicare and Medicaid programs.

Who is responsible for monitoring those in the healthcare industry and compliance programs?

Office of Inspector General (OIG)The Department of Health and Human Services (HHS) Office of Inspector General (OIG) is focused on protecting the federal healthcare programs from fraud, abuse and waste.

Which government entity regulates Cigna's Medicare Medicaid compliance program?

The Centers for Medicare & Medicaid Services, CMS, is part of the Department of Health and Human Services (HHS).

Which of the governmental agencies or departments provides compliance program guidelines?

The U.S. Department of Health and Human Services (HHS), Office of Inspector General (OIG) provides guidance to various healthcare providers in the form of compliance program guidance documents. [1] These documents provide insightful and useful information on how to structure an effective compliance program.

What is CMS training?

The Centers for Medicare & Medicaid Services (CMS) has developed two web-based training (WBT) courses. The courses are: Part C Organization Determinations, Appeals, and Grievances, and. Part D Coverage Determinations, Appeals, and Grievances.

Does CMS require a compliance program?

The development and implementation of a compliance program is voluntary, but CMS believes that an effective compliance program is a cost-effective investment. It should be noted, however, that CMS is not specifically authorizing funding for any of the recommendations contained in this guidance.

How many core compliance requirements are mandated by CMS?

seven core requirementsOrganizations must create and maintain compliance programs that, at a minimum, meet the seven core requirements.

Access Your Certification

If you have already purchased the Medicare Advantage Certification, you can login to the Online Learning Institute to access your training.

What Agents are Saying About the NAHU Medicare Certification

The NAHU Medicare Certification was very informative, contained excellent reference materials and absolutely loved the graphic that I can use after completing the course! I have already promoted how well written I thought this was to my downline and across social media platforms.

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Click here to access the NAHU Medicare Advantage Certification Training User Guide. The user guide outlines how to create an account, purchase and access the training, and take the final exam in the Online Learning Institute.

Frequently Asked Questions

Click here to read our FAQs on the NAHU Medicare Advantage Certification Training.

Acknowledgements

The NAHU Benefit Specialist Institute would like to thank the following groups for their expertise and assistance with the Medicare Advantage Certification Training, including writing content, review and support.

What happens if Medicare Advantage finds noncompliance?

If noncompliance is found, your Medicare Advantage sponsor will deliver a corrective action plan. Your organization’s failure to comply could lead to contract termination.

What does CMS do?

If your organization provides services to Medicare Advantage patients, CMS requires your Medicare Advantage sponsors to ensure that you are meeting certain compliance requirements.

What is a comprehensive compliance plan?

A comprehensive compliance plan is a great place to incorporate your organization’s Standards of Conduct and compliance policies and procedures. A Standards of Conduct encompasses the values by which the organization operates. An organization’s compliance policies and procedures lay out the specifics of the compliance program.

Do you need a background check for healthcare fraud?

Additionally, background checks should be performed for all employees, specifically looking for any healthcare-related fraud convictions. Upon hire, your organization should ensure that all employees, including high-level executives, receive fraud, waste, and abuse (FWA) training.

Can Medicare Advantage sponsor request proof of compliance?

Your Medicare Advantage sponsor can request proof of your compliance to regularly ensure that your organization is following the proper requirements. Conclusion. Your organization needs to be aware of and in compliance with CMS requirements. A finding of noncompliance, either by report or audit, will come with ramifications from your Medicare ...

What is a special needs plan?

Special Needs Plan (SNP) provides benefits and services to people with specific diseases, certain health care needs, or limited incomes. SNPs tailor their benefits, provider choices, and list of covered drugs (formularies) to best meet the specific needs of the groups they serve.

What happens if you get a health care provider out of network?

If you get health care outside the plan’s network, you may have to pay the full cost. It’s important that you follow the plan’s rules, like getting prior approval for a certain service when needed. In most cases, you need to choose a primary care doctor. Certain services, like yearly screening mammograms, don’t require a referral. If your doctor or other health care provider leaves the plan’s network, your plan will notify you. You may choose another doctor in the plan’s network. HMO Point-of-Service (HMOPOS) plans are HMO plans that may allow you to get some services out-of-network for a higher copayment or coinsurance. It’s important that you follow the plan’s rules, like getting prior approval for a certain service when needed.

What is an HMO plan?

Health Maintenance Organization (HMO) plan is a type of Medicare Advantage Plan that generally provides health care coverage from doctors, other health care providers, or hospitals in the plan’s network (except emergency care, out-of-area urgent care, or out-of-area dialysis). A network is a group of doctors, hospitals, and medical facilities that contract with a plan to provide services. Most HMOs also require you to get a referral from your primary care doctor for specialist care, so that your care is coordinated.

Can a provider bill you for PFFS?

The provider shouldn’t provide services to you except in emergencies, and you’ll need to find another provider that will accept the PFFS plan .However, if the provider chooses to treat you, then they can only bill you for plan-allowed cost sharing. They must bill the plan for your covered services. You’re only required to pay the copayment or coinsurance the plan allows for the types of services you get at the time of the service. You may have to pay an additional amount (up to 15% more) if the plan allows providers to “balance bill” (when a provider bills you for the difference between the provider’s charge and the allowed amount).

Do providers have to follow the terms and conditions of a health insurance plan?

The provider must follow the plan’s terms and conditions for payment, and bill the plan for the services they provide for you. However, the provider can decide at every visit whether to accept the plan and agree to treat you.

What is Medicare Advantage?

Medicare Part C, or Medicare Advantage (MA), is a health insurance option available to Medicare beneficiaries. Private, Medicare-approved insurance companies run MA programs. These companies arrange for, or directly provide, health care services to the beneficiaries who enroll in an MA plan.

What is Medicare Learning Network?

The Medicare Learning Network® (MLN) offers free educational materials for health care professionals on the Centers for Medicare & Medicaid Services (CMS) programs, policies, and initiatives. Get quick access to the information you need.

What is a sales agent FDR?

sales agent, employed by the Sponsor’s first-tier, downstream, or related entity (F DR), submitted an application for processing and requested two things: 1) to back-date the enrollment date by one month, and 2) to waive all monthly premiums for the beneficiary. What should you do?

Is corrective action necessary?

Once a corrective action plan begins addressing non-comp liance or fraud, waste, and abuse (FWA) committed by a Sponsor’s employee or first-tier, downstream, or related entity’s (FDR’s) employee, ongoing monitoring of the corrective actions is not necessary.

What can an FMO do?

Having an FMO will help you sell with different insurance companies. When you’re contracted with an FMO, you’ll be able to sell Medicare supplements , Medicare Advantage, and Prescription Drug plans.

What is an FMO in health insurance?

These are companies are allowed to represent health insurance plans for different insurance companies. Having an FMO will help you sell with different insurance companies.

Why is Medicare training important?

This is because some Medicare products are adjusted every year so it’s good to see what’s available and what’s not. T here might be new rules and regulations that you’ll want to abide by as well. Medicare training will help you to market yourself as a Medicare agent.

How do I become a Medicare agent?

How Do I Become a Certified Medicare Agent? Agent training for Medicare is an ongoing process, with having to go through training each year. No degree is necessary, but you’ll need a certification and license.

What state requires a Medicare Supplement License?

Certain states, such as North Carolina, require a special license known as a Medicare Supplement license. In every state outside of your resident state, you’ll need what’s called a non-resident license which can be received within minutes.

Is Medicare training necessary?

Is Agent Medicare Training Necessary? In order to become the best Medicare agent you can be, Medicare agent training is a good idea. Even if you pass all of the tests necessary, it doesn’t make you a good salesperson. Your agent training will also include training tips, and how to talk with your clients. 3.

Do Medicare agents take money?

Medicare agents don’t take money from their clients and don’t raise the rate for them. As an agent, you’re paid by the insurance carrier for selling their items. You can tell clients that if they buy from the carrier directly then they won’t receive the customer service and support that you’ll provide them.

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