Medicare Blog

what is a refile in medicare

by Carissa Armstrong Published 2 years ago Updated 1 year ago
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A member can receive a refill when 75 percent of the medication on hand is used. However, if the patient regularly refills prescriptions a little early each month, those early fill quantities will be considered when determining whether it is eligible for refill.

Full Answer

What are the prescription refill rules?

Prescription Refill Rules – Prescription refill rules are in place for patient safety and to control healthcare costs. Different health insurance plans are available in different states, but all are bound to the same prescription refill rules. Exceptions for emergencies are possible but require additional applications.

What is a Medicare request for payment?

A request for payment that you submit to Medicare or other health insurance when you get items and services that you think are covered. s for covered services and supplies you get. A type of Medicare health plan offered by a private company that contracts with Medicare.

How does Original Medicare work?

Original Medicare is a fee-for-service health plan that has two parts: Part A (Hospital Insurance) and Part B (Medical Insurance). After you pay a deductible, Medicare pays its share of the Medicare-approved amount, and you pay your share (coinsurance and deductibles).

What does it mean when a Medicare claim is duplicate?

The expenses were incurred before or after the beneficiary was covered by Medicare. The claim has provider number issues, such as an incorrect NPI, employer identification number, or facility address. Add-on codes were billed when the same physician did not perform and bill the primary code. The claim is a duplicate.

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What is a Medicare reopening request?

A reopening is a remedial action taken to change a binding determination or decision that resulted in either an overpayment or an underpayment, even though the determination or decision was correct based on the evidence of record. Reopenings are separate and distinct from the appeals process.

What is a Medicare Redetermination Notice?

A redetermination is a review of the claim by Medicare Administrative Contractor (MAC) personnel not involved in the initial claim determination.

How long do you have to file a corrected claim with Medicare?

12 monthsMedicare claims must be filed no later than 12 months (or 1 full calendar year) after the date when the services were provided. If a claim isn't filed within this time limit, Medicare can't pay its share.

What does it mean when a Medicare claim is suspended?

Once a claim is submitted to Medicare, assuming that it has no errors and meets medical necessity requirements, it will remain in a suspended status until it is ready to be paid. Medicare may also suspend claims due to its own system issues that may prevent the claims from processing appropriately.

What is the difference between reconsideration and redetermination?

Any party to the redetermination that is dissatisfied with the decision may request a reconsideration. A reconsideration is an independent review of the administrative record, including the initial determination and redetermination, by a Qualified Independent Contractor (QIC).

What is a redetermination request?

The first level of an appeal, a Redetermination, is a request to review a claim when there is a dissatisfaction with the original determination. A Redetermination is an independent re-examination of an initial claim determination.

What is the difference between a corrected claim and a replacement claim?

A corrected or replacement claim is a replacement of a previously submitted claim (e.g., changes or corrections to charges, clinical or procedure codes, dates of service, member information, etc.). The new claim will be considered as a replacement of a previously processed claim.

Under what circumstances should a corrected claim be submitted?

A corrected claim should only be submitted for a claim that has already paid, was applied to the patient's deductible/copayment or was denied by the Plan, or for which you need to correct information on the original submission.

What is the resubmission code for a corrected claim?

7Complete box 22 (Resubmission Code) to include a 7 (the "Replace" billing code) to notify us of a corrected or replacement claim, or insert an 8 (the “Void” billing code) to let us know you are voiding a previously submitted claim.

What is a payment suspension?

to cease paying debts or obligations; to fail; - said of a merchant, a bank, etc. See also: Suspend.

What is a dirty claim?

The dirty claim definition is anything that's rejected, filed more than once, contains errors, has a preventable denial, etc.

What is the difference between sanctions and exclusions?

Exclusions are imposed because the individual or entity is found to pose unacceptable risks to patient safety or program integrity. Healthcare sanctions are enforced by the OIG or a state Medicaid division. State sanctions can lead to exclusion by state Medicaid and/or federal exclusion by the OIG.

What are the prescription refill rules?

Prescription Refill Rules – Prescription refill rules are in place for patient safety and to control healthcare costs. Different health insurance plans are available in different states, but all are bound to the same prescription refill rules. Exceptions for emergencies are possible but require additional applications.

What happens if prescription refill rules are reviewed?

If prescription refill rules are reviewed or changed by the FDA, all insurance plans will have to adapt such changes within a specified period. So, below are some of these significant prescription refill rules that decide how a prescription refill process works.

What is the emergency refill law?

This also allows pharmacists to allow an early refill for chronic medications if your doctor cannot be reached to authorize a prescription.

How long does it take to refill a prescription?

Some plans can have a monthly timeframe, where 4 tablets are given for 28-30 days and you’ll get a refill of another 4 tablets only after 28-30 days. For riskier drugs like opioids, the prescription refill quantity may be limited to a week only. This means you may have to refill the specified quantity weekly.

How many tablets can you refill a day?

For example, if your insurance plan covers only one tablet of a drug per day, for a 30 day supply, you’ll only get a refill of 30 tablets. Some plans can have a monthly timeframe, where 4 tablets are given for 28-30 days ...

How long does it take to get a response to a prescription refill denial?

This appeal should be sent with a written request before the specified period expires. You will get a response to the appeal in 30 days.

What happens when prescriptions are changed?

If prescription refill rules are reviewed or changed by the FDA, all insurance plans will have to adapt such changes within a specified period.

What to call if you don't file a Medicare claim?

If they don't file a claim, call us at 1-800-MEDICARE (1-800-633-4227) . TTY: 1-877-486-2048. Ask for the exact time limit for filing a Medicare claim for the service or supply you got. If it's close to the end of the time limit and your doctor or supplier still hasn't filed the claim, you should file the claim.

What is the form called for medical payment?

Fill out the claim form, called the Patient Request for Medical Payment form (CMS-1490S) [PDF, 52KB). You can also fill out the CMS-1490S claim form in Spanish.

How to file a medical claim?

Follow the instructions for the type of claim you're filing (listed above under "How do I file a claim?"). Generally, you’ll need to submit these items: 1 The completed claim form (Patient Request for Medical Payment form (CMS-1490S) [PDF, 52KB]) 2 The itemized bill from your doctor, supplier, or other health care provider 3 A letter explaining in detail your reason for submitting the claim, like your provider or supplier isn’t able to file the claim, your provider or supplier refuses to file the claim, and/or your provider or supplier isn’t enrolled in Medicare 4 Any supporting documents related to your claim

What is an itemized bill?

The itemized bill from your doctor, supplier, or other health care provider. A letter explaining in detail your reason for submitting the claim, like your provider or supplier isn’t able to file the claim, your provider or supplier refuses to file the claim, and/or your provider or supplier isn’t enrolled in Medicare.

How long does it take for Medicare to pay?

Medicare claims must be filed no later than 12 months (or 1 full calendar year) after the date when the services were provided. If a claim isn't filed within this time limit, Medicare can't pay its share. For example, if you see your doctor on March 22, 2019, your doctor must file the Medicare claim for that visit no later than March 22, 2020.

What happens after you pay a deductible?

After you pay a deductible, Medicare pays its share of the Medicare-approved amount, and you pay your share (coinsurance and deductibles). , the law requires doctors and suppliers to file Medicare. claim. A request for payment that you submit to Medicare or other health insurance when you get items and services that you think are covered.

When do you have to file Medicare claim for 2020?

For example, if you see your doctor on March 22, 2019, your doctor must file the Medicare claim for that visit no later than March 22, 2020. Check the "Medicare Summary Notice" (MSN) you get in the mail every 3 months, or log into your secure Medicare account to make sure claims are being filed in a timely way.

File a complaint (grievance)

Find out how to file a complaint (also called a "grievance") if you have a concern about the quality of care or other services you get from a Medicare provider. Contact your State Health Insurance Assistance Program (SHIP) for local, personalized Medicare counseling.

File a claim

Get information on how and when to file a claim for your Medicare bills (sometimes called "Medicare billing"). You should only need to file a claim in very rare cases.

Check the status of a claim

Check your claim status with your secure Medicare account, your Medicare Summary Notice (MSN), your Explanation of Benefits (EOB), Medicare's Blue Button, or contact your plan.

File an appeal

How to appeal a coverage or payment decision made by Medicare, your health plan, drug plan or Medicare Medical Savings Account (MSA) Plan.

Your right to a fast appeal

Learn how to get a fast appeal for Medicare-covered services you get that are about to stop.

Authorization to Disclose Personal Health Information

Access a form so that someone who helps you with your Medicare can get information on your behalf.

How often do you need to revalidate your Medicare enrollment?

You’re required to revalidate—or renew—your enrollment record periodically to maintain Medicare billing privileges. In general, providers and suppliers revalidate every five years but DMEPOS suppliers revalidate every three years. CMS also reserves the right to request off-cycle revalidations.

What happens if you don't revalidate Medicare?

Failing to revalidate on time could result in a hold on your Medicare reimbursement or deactivation of your Medicare billing privileges. If your Medicare billing privileges are deactivated, you’ll need to re-submit a complete Medicare enrollment application to reactivate your billing privileges.

How long does it take to get a revalidation notice?

Yes. You’ll receive a revalidation notice via email or U.S. postal mail about three to four months prior to your due date.

What is the most efficient way to submit your revalidation?

PECOS is the most efficient way to submit your revalidation. It allows you to:

Does Medicare reimburse you for deactivated services?

Medicare won’t reimburse you for any services during the period that you were deactivated. There are no exemptions from revalidation. Additionally, CMS doesn’t grant extensions; your notification email or letter will allow sufficient time to revalidate before your due date.

What is reasonable diligence in Medicare?

Through reasonable diligence, you or a staff member identify receipt of an overpayment and quantify the amount. According to SSA Section 1128J(d), you must report and return a self-identified overpayment to Medicare within:

What is SSA 1893(f)(2)(A)?

SSA Section 1893(f)(2)(A) outlines Medicare overpayment recoupment limitations. When CMS and MACs get a valid first- or second-level overpayment appeal , subject to certain limitations , we can’t recoup the overpayment until there’s an appeal decision. This affects recoupment timeframes. Get more information about which overpayments we subject to recoupment limitation at

What happens if Medicare overpayment exceeds regulation?

Medicare overpayment exceeds regulation and statute properly payable amounts. When Medicare identifies an overpayment, the amount becomes a debt you owe the federal government. Federal law requires we recover all identified overpayments.

Where do we refer overpayments to?

We refer the overpayment debt to the Treasury or to a Treasury-designated Debt Collection Center (DCC). Both work through the

Can Medicare overpayments be recouped?

outlines Medicare overpayment recoupment limitations. When CMS and MACs get a valid first- or second-level overpayment appeal, subject to certain limitations, we can’t recoup the overpayment until there’s an appeal decision. This affects recoupment timeframes. Get more information about which overpayments we subject to recoupment limitation at

What does "unprocessable" mean in Medicare?

A claim that is rejected is “ unprocessable ,” which according to Medicare Administrative Contractor WPS-GHA means, “Any claim with incomplete or missing required information or any claim that contains complete and necessary information ; however, the information provided is invalid.

What is a CER in insurance?

When a claim is denied because the information submitted was incorrect, often the claim can be reopened using a Clerical Error Reopening (CER). CERs can be used to fix errors resulting from human or mechanical errors on the part of the party or the contractor.

Why is a claim denied?

A claim that is denied contains information that was complete and valid enough to process the claim but was not paid or applied to the beneficiary’s deductible and coinsurance because of Medicare policies or issues with the information that was provided. For instance, the following are common reasons claims are denied according to WPS-GHA:

When are add-on codes billed?

Add-on codes were billed when the same physician did not perform and bill the primary code.

Can Medicare contractors appeal a claim?

According to WPS-GHA, Medicare Contractors deny all claims submitted after the timely file limit has expired, and those determinations cannot be appealed. In rare cases an exception may be made if the provider can prove that a Medicare representative somehow caused the delay.

Can a provider appeal a denied claim?

According to WPS-GHA, Medicare Contractors deny all claims submitted after the timely file limit has expired, and those determinations cannot be appealed. In rare cases an exception may be made if the provider can prove that a Medicare representative somehow caused the delay. In those cases, providers can request a waiver of timely filing, along with supporting documentation, at the time the claim is submitted.

Do Medicare claims have to be processed correctly?

Ideally, claims submitted to Medicare are always entered and processed correctly and then paid on time according to the Medicare fee schedule. But since we live in the real world, where mistakes can and do happen at any point in the billing process, here are four tips to help you identify and correct billing errors on Medicare claims.

Self-audit Claims

Submit a Part A provider liable claim with the below information on the UB-04 claim form.

Inpatient Part B Hospital Services

Includes services that are not strictly provided in an outpatient setting. Medicare pays for certain non-physician medical services.

Outpatient Services Provided Prior to Admission

Includes outpatient diagnostic services furnished to patients three days prior and up to the date of admission.

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When Do I Need to File A Claim?

  • You should only need to file a claim in very rare cases
    Medicare claims must be filed no later than 12 months (or 1 full calendar year) after the date when the services were provided. If a claim isn't filed within this time limit, Medicare can't pay its share. For example, if you see your doctor on March 22, 2019, your doctor must file the Medicar…
  • If your claims aren't being filed in a timely way:
    1. Contact your doctor or supplier, and ask them to file a claim. 2. If they don't file a claim, call us at 1-800-MEDICARE (1-800-633-4227). TTY: 1-877-486-2048. Ask for the exact time limit for filing a Medicare claim for the service or supply you got. If it's close to the end of the time limit and yo…
See more on medicare.gov

How Do I File A Claim?

  • Fill out the claim form, called the Patient Request for Medical Payment form (CMS-1490S) [PDF, 52KB). You can also fill out the CMS-1490S claim form in Spanish.
See more on medicare.gov

What Do I Submit with The Claim?

  • Follow the instructions for the type of claim you're filing (listed above under "How do I file a claim?"). Generally, you’ll need to submit these items: 1. The completed claim form (Patient Request for Medical Payment form (CMS-1490S) [PDF, 52KB]) 2. The itemized bill from your doctor, supplier, or other health care provider 3. A letter explaining in detail your reason for subm…
See more on medicare.gov

Where Do I Send The Claim?

  • The address for where to send your claim can be found in 2 places: 1. On the second page of the instructions for the type of claim you’re filing (listed above under "How do I file a claim?"). 2. On your "Medicare Summary Notice" (MSN). You can also log into your Medicare accountto sign up to get your MSNs electronically and view or download them anytime. You need to fill out an "Author…
See more on medicare.gov

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