Medicare Blog

how do you handle a medicare patient who is upset with a paying 20% of the charge

by Prof. Arlie Russel DDS Published 1 year ago Updated 1 year ago

What if I get a Medicare bill for charges Medicare covers?

If you’re in the QMB Program and get a bill for charges Medicare covers: 1. Tell your provider or the debt collector that you're in the QMB Program and can’t be charged for Medicare deductibles, coinsurance, and copayments. If you’ve already made payments on a bill for services and items Medicare covers, you have the right to a refund.

How do you tackle Medicare bad debt?

When tackling uncompensated care, specifically as it relates to Medicare bad debt, it is important to address the problem holistically, to ensure all your earned revenue is realized. Healthcare is becoming increasingly unaffordable to many, and patient bad debt is an escalating issue.

What percentage of Medicare bad debt does a hospital get paid?

The Centers for Medicare and Medicaid Services (CMS) pays hospitals 65% of their gross Medicare bad debt if the documentation is in place to demonstrate appropriate collection efforts and the patient’s inability to pay ( Acute Care hospital inpatient Prospective Payment System, CMS.gov, February 2019).

How many times can a Medicare patient pay cash?

There you have it: five times when a Medicare patient (most likely) can’t pay cash. Keep in mind, though, that regardless of your relationship with Medicare, Medicare patients can always pay out-of-pocket for services that Medicare never covers, including wellness services.

What covers the 20% on Medicare?

For Part B-covered services, you usually pay 20% of the Medicare-approved amount after you meet your deductible. This is called your coinsurance. You pay a premium (monthly payment) for Part B. If you choose to join a Medicare drug plan, you'll pay a separate premium for your Medicare drug coverage (Part D).

How do I dispute a Medicare charge?

Fill out a "Redetermination Request Form [PDF, 100 KB]" and send it to the company that handles claims for Medicare. Their address is listed in the "Appeals Information" section of the MSN. Or, send a written request to company that handles claims for Medicare to the address on the MSN.

What percent of the allowable amount does Medicare pay?

Medicare will accept 80% of the allowable amount of the Medicare Physician Fee Schedule (MPFS) and the patient will pay a 20 % co-insurance at the time services are rendered or ask you to bill their Medicare supplemental policy.

Can you send Medicare patients to collections?

To be considered a reasonable collection effort, a provider's effort to collect Medicare deductible and coinsurance amounts must be similar to the effort the provider puts forth to collect comparable amounts from non-Medicare patients.

How do you handle Medicare denials?

File your appeal within 120 days of receiving the Medicare Summary Notice (MSN) that lists the denied claim. Circle the item on your MSN that you are appealing and clearly explain why you think Medicare's decision is wrong. You can write on the MSN or attach a separate page.

What are the five steps in the Medicare appeals process?

The Social Security Act (the Act) establishes five levels to the Medicare appeals process: redetermination, reconsideration, Administrative Law Judge hearing, Medicare Appeals Council review, and judicial review in U.S. District Court. At the first level of the appeal process, the MAC processes the redetermination.

Can a doctor charge more than Medicare allows?

A doctor is allowed to charge up to 15% more than the allowed Medicare rate and STILL remain "in-network" with Medicare. Some doctors accept the Medicare rate while others choose to charge up to the 15% additional amount.

Can a Medicare patient pay out of pocket?

Keep in mind, though, that regardless of your relationship with Medicare, Medicare patients can always pay out-of-pocket for services that Medicare never covers, including wellness services.

How common are Medicare excess charges?

Medicare Part B excess charges are not common. Once in a while, a beneficiary may receive a medical bill for an excess charge. Doctors that don't accept Medicare as full payment for certain healthcare services may choose to charge up to 15% more for that service than the Medicare-approved amount.

What is the Medicare 120 day rule?

This clause, often referred to as the “120-day rule,” generally requires that collection effort continue for 120-days from the date of first bill before “sound business judgment established that there was no likelihood of recovery at any time in the future.” Only at that time would it be allowable for write off as a ...

What is Medicare bad debts?

In general, this refers to any charge billed to Medicare on a UB-04 form that's not reimbursed on a fee schedule. This will exclude any charges for professional services, which are billed on a CMS-1500 form and generally aren't includible on the Medicare cost report.

What is allowable bad debt?

(e) Criteria for allowable bad debt. A bad debt must meet the following criteria to be allowable: (1) The debt must be related to covered services and derived from deductible and coinsurance amounts. (2) The provider must be able to establish that reasonable collection efforts were made. (i) Non-indigent beneficiary.

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