How do I enter a ptan or Medicare number into IVR?
This IVR conversion tool was created to assist providers in entering the PTAN, beneficiary's Medicare number or name into the IVR. In the fields below, simply type in the PTAN, Medicare number or the first six letters of the beneficiary’s last name exactly as they appear (including the #) in the corresponding box below.
How do I Enter my Medicare number?
Press "1" if the Medicare number ends in a letter or letter-number combination. Press "2" if the Medicare number begins with one or more letters. Enter the first 9 digits of the Medicare number. Any other letter press "0" for the customer service representative phone number. If there is a number after the letter, press that number now.
How do I enter letters in the IVR?
First you must press the star (*) key to indicate to the IVR that you are going to enter a letter. Then press the key on which the letter appears. The last step is to specify the position that the letter appears on that key, either 1st, 2nd or 3rd.
How do I validate the beneficiary information in the IVR?
The IVR will validate the beneficiary information. Refer to the Centers for Medicare & Medicaid Services (CMS) website for information about the new Medicare cards. Type the beneficiary's first initial of their first name and the first six letters of their last name in the "Enter Name" field.
How do I use Medicare IVR?
Steps in Using the Interactive Voice Response (IVR) SystemPress "1" for claim status.Press "2" for eligibility, deductible and therapy limitation information.Press "3" for financial information.Press "4" for other inquiries.Press "5" for NPI and PTAN crosswalk validation & to verify NPI in PECOS.More items...•
What do Medicare ID numbers look like?
On a Medicare card, an MBI will appear similar to this: 1EG4-TE5-MK73. The second, fifth, eighth, and ninth characters are always letters while the first, fourth, seventh, tenth, and eleventh characters are always numbers. You can visit cms.gov for more information on the format of an MBI.
What is the noridian IVR phone number?
1-855-609-9960Noridian's Interactive Voice Response (IVR) is available for general inquiries 24/7 by calling 1-855-609-9960. Claim-specific inquiries available: Monday-Saturday 4 a.m. - 7 p.m. PT for CA, Monday-Friday 4 a.m. - 9 p.m. PT for HI, NV, AS, GU and MP, Saturday - 4 a.m. - 7 p.m. PT for HI, NV, AS, GU and MP.
How do I find out my MBI number?
You can identify them by the RRB logo on their card, and we return a “Railroad Retirement Medicare Beneficiary” message on the Fee-For-Service (FFS) MBI eligibility transaction response. The beneficiary or their authorized representative can request an MBI change. CMS can also change an MBI.
What is the new Medicare ID number?
Medicare Beneficiary IdentifierThe Centers for Medicare & Medicaid Services (CMS) developed a new number called the Medicare Beneficiary Identifier (MBI), which replaces the SSN-based Health Insurance Claim Number (HICN) on the Medicare card. CMS began mailing the new Medicare cards in April 2018.
How do I write my Medicare number?
Your 10 digit Medicare Card Number. Your single digit Medicare Reference Number....In this example below the correct details are as follows:The Card Number is 1234567890 for the entire family.John Smith's Individual Reference Number (IRN) is 1.Helen Smith's IRN is 2.James Smith's IRN is 3.Jessica Smith's IRN is 4.
How do I enter Ptan on IVR?
How to enter the provider's PTAN:If the PTAN is the individual number and begins with a 'P', then the provider would key *71 followed by the other numeric characters.If the PTAN is the group number and begins with 'CM', then the provider would key *23 *61 followed by the other numeric characters.More items...•
Is noridian the same as Medicare?
Noridian began operating in 1966 as a division of Mutual Insurance Company. At that time, its business operations consisted solely of administering the federal Medicare program in one state. Noridian now administers the Medicare program as a Medicare Administrative Contractor (MAC) for Jurisdictions E and F.
What is Medicare noridian?
The Noridian Medicare Portal (NMP) is a free and secure, internet-based portal that allows users access to beneficiary and claim information. The portal is available for all Part A, Part B and Durable Medical Equipment (DME) users in the Jurisdictions of JA, JD, JE and JF.
Is MBI the same as Medicare number?
Your MBI is your 11-character Medicare Beneficiary Identifier - or new Medicare Number (starting April 2018). From April 2018 through January 2019, the Centers for Medicare & Medicaid Services (CMS) sent new Medicare cards with new MBIs to all of the 57.7 million Medicare beneficiaries.
How do I verify a Medicare ID?
Members can check their Medicare ID number by signing into myMedicare.gov. If a member doesn't have a myMedicare.gov account yet, they can 'create an account' and follow the instructions. For questions, members can call 1-800-MEDICARE (800-633-4227 TTY 877-486-2048).
What is the 11 digit Medicare number?
A complete Medicare number requires 11 digits in total. This includes your 10-digit Medicare number on your card followed by the unique reference number that appears next to your name. Please take extra care when entering you Medicare Number, it is extremely important to ensure it is 100% correct.
Medicare Beneficiary Identifier (MBI) Converter
Check the MBI that you entered to ensure it is in the correct format. The MBI format for each position is:
Beneficiary Name to Number Converter
Type the beneficiary's first initial of their first name and the first six letters of their last name in the "Enter Name" field. When the last name is less than 6 letters, the converted number must be followed by ‘#’ when you enter it on your telephone keypad.
Call-in Tips
It is important that callers listen to the IVR prompts as they will provide navigational instructions
Authentication Elements
To ensure that calls flow as quick and as productive as possible, be prepared with the below information. Depending on the inquiry and department, additional authentication details will be necessary. Failure to provide the IVR with all necessary information may result in inaccurate or incomplete returned results.
Touch Tone Feature for Entering Letters
To enter a numeric value, use the corresponding number on telephone keypad. The three-key combination works as follows.
Route Call in the Right Direction
All calls begin at the Main Menu where a caller is immediately able to choose the desired customer service area, from below table, in which to direct his/her inquiry to. NOTE: The touch tone options are not provided during this initial prompt, so it is best to have this information ready when calling.
How to enter Medicare beneficiary ID number?
To key the alpha suffix, press the * key to signal that you are entering a letter and press the key that includes the letter. Then press the corresponding number that denotes where the letter is located on the number key.
How to enter a PTAN number?
In order to enter a PTAN number using touch tone, you must use the numbers on the telephone keypad that correspond to the numbers in the PTAN. To key an alpha, press the * key to signal that you are entering a letter and press the key that includes the letter.
How many keys do you press to enter a letter?
When an entry contains a letter, you will need to actually press 3 keys for each letter you need to enter. Each button on the telephone key pad has one number and a set of letters.
Can you combine voice and speech on Medicare?
This includes all of the menu options as well as the entry of all data. You can switch between voice and touch tone throughout the call; however, you cannot combine touch tone and speech when entering a single element, such as the Medicare Number.
Call-in Tips
It is important that callers listen to the IVR prompts as they will provide navigational instructions
Authentication Elements
To ensure that calls flow as quick and as productive as possible, be prepared with the below information. Depending on the inquiry and department, additional authentication details will be necessary. Failure to provide the IVR with all necessary information may result in inaccurate or incomplete returned results.
Touch Tone Feature for Entering Letters
To enter a numeric value, use the corresponding number on telephone keypad. The three-key combination works as follows.
Route Call in Right Direction
All calls begin at the Main Menu where a caller is immediately able to choose the desired customer service area, from below table, in which to direct his/her inquiry to. NOTE: The touch tone options are not provided during this initial prompt, so it is best to have this information ready when calling.
Availability
Call-In Tips
- It is important that callers listen to the IVRprompts as they will provide navigational instructions
- Call from a quiet environment using a telephone with a handset or headset
- Use of speaker phones and cell phones is not recommended
- Speak clearly and naturally into telephone
Authentication Elements
- To ensure that calls flow as quick and as productive as possible, be prepared with the below information. Depending on the inquiry and department, additional authentication details will be necessary. Failure to provide the IVRwith all necessary information may result in inaccurate or incomplete returned results.
Touch Tone Feature For Entering Letters
- To enter a numeric value, use the corresponding number on telephone keypad. The three-key combination works as follows. 1. Select *(star) button 2. Select button on telephone keypad which contains letter 3. Select button which represents position of letter on keypad 4. Example: PTAN 55t551 Key Entry:55*81551
Route Call in The Right Direction
- Main Menu
All calls begin at the Main Menu where a caller is immediately able to choose the desired customer service area, from below table, in which to direct his/her inquiry to. NOTE:The touch tone options are not provided during this initial prompt, so it is best to have this information read…
Resource
- CMSInternet Only Manual (IOM), Publication 100-09, Medicare Contractor Beneficiary and Provider Communications Manual, Chapter 6